Problema con cuenta Steam

Hola buenas, un colega mio se acaba de comprar un PC nuevo, y el problema es que no recuerda ni su contraseña, ni su respuesta secreta.
Ha pedido que se la recuerden por mail, y le envian el mail con el codigo de verificacion y una pregunta mazo de extraña, que no es ni por asomo la pregunta secreta que puso esl, copio el mail para ser exactos.

> Date: Thu, 25 Nov 2010 11:15:40 -0800
> To: xxxxxxxxxxxxxxxx
> Subject: Steam account - Forgotten password
> From: noreply@steampowered.com
>
> Dear Steam user (account name: xxxxxxx),
>
> This is an automated message generated by Steam account administration to help you reset your Steam password.
>
> Please enter the following code into the 'Verification Code' field of the 'Forgotten Password' dialog. (Enter the code exactly as written. You can use copy/paste operations to enter the code):
>
> xxxxxxxx
>
> Please also enter the *answer* to the following question into the 'Secret Answer' field of the same dialog:
>
> What did customer support last reset your passphrase to?
>
> IMPORTANT: Please do not reply to this message to attempt to reset your password -- that won't work. You must enter the above information into the Steam application.
>
> Signed,
>
> The Steam Support Team
> To submit a question, please visit the online helpdesk at the following address: https://support.steampowered.com/
>
>
> ==============
> This notification has been sent to the e-mail address you provided when you created your Steam account. For information on Valve's privacy policy, please visit http://www.valvesoftware.com/privacy.htm


¿Alguien sabe que hay que hacer exactamente?
Por que no entiendo nada yo tampoco.
1 respuesta