Hi,
Thanks for purchasing from gogamegeek.
The GKD Pixel has not been shipped as there is a manufacturer delay during the festive time.
Would you like us to cancel this preorder or keep it without cancellation? Please let us know your final decision.
Option 1: If you prefer a refund, please directly respond to this message, we will proceed the refund immediately.
About refund request: Please do not file a dispute, it is 100% money back guarantee on our website.
Option 2: If you do not mind waiting for the Pixel, we will add a free gift and ship it next week (Feb 13 to Feb 17).
About delay compensation: You can pick gamer keychains or gaming mousepad for free. Just need to let us know your choice, no further action is required. Gift options:
https://www.gogamegeek.com/h-product-de ... id=2301251Look forward to hearing from you. If you have any questions or concerns, please do not hesitate to contact us.
Best regards,
Nanxi from GoGameGeek