Monday October 10th, 2005
On Friday October 7th our core server in Amsterdam went offline at around 11 PM EST. As a result, authentication is unavailable making logging in to Kai impossible. Since that time, we have been working around the clock to restore functionality to the server and/or recover the data. Our technical contact at the data center is unable to go onsite there until Tuesday October 11th. Based on his ‘remote-hands’ diagnostics, we do not anticipate any issues recovering the data and restoring full functionality.
We appreciate the patience everyone has shown during this outage and we will keep everyone posted on where we are in the recovery process. Thank you for your ongoing support. We WILL be back up shortly.
-Team Xlink