[Gamestop] Hilo de dudas

Dear Valued Customer,

Our records indicate that you recently placed order number ******* with us at GameStop Digital Downloads. Thank you for your business.

Unfortunately, we were unable to immediately process your order because one or more pieces of billing information do not match with what you have on file with your financial institution. We practice a very rigorous verification process to ensure our customer’s information is protected.

We are reviewing your order in detail and will send a separate email to let you know if the order will be completed or if we must cancel it. Please do not attempt to complete your purchase again as doing so may delay your order processing. We will be in contact if there are any questions you can help us answer.

Please note: if this order was a gift purchase we will not contact the gift recipient unless the order is reviewed and approved.

In the meantime, if you require any assistance you may contact us at 1-866-597-5514 from the billing phone number on file with your financial institution. Please note that if a resolution is not met within 72 hours, your order will be cancelled.

Thank you again for your business. We will send a follow-up email detailing your order status shortly.

Best Regards,

Trymedia Customer Service

TM Acquisitions, LLC, a Division of RealNetworks

Dear Customer,

Thank you for your purchase. You can also feel good about your CD-ROM free purchase: you saved money by avoiding shipping fees and also eliminated unnecessary packaging by choosing an environment-friendly shopping method.

You will receive an email shortly with your download URL and activation instructions.

----------------------------------------------------------------------
YOUR ORDER RECEIPT
----------------------------------------------------------------------

Note: This order may appear on your bank billing statement as the site you purchased from or as "TMA*", "Trymedia Systems" or "TM NETGAMES".
View Receipt Online:


[DATOS DEL PEDIDO]

----------------------------------------------------------------------
- Who we are

We, RealNetworks Inc.'s Trymedia Games Division ("Trymedia") are a trusted fulfillment partner of Internet game portals and retailers. We are a US company having an address at 2601 Elliott Avenue, Seattle, WA 98121, USA.

*************
RETURN POLICY
*************
We offer a 48-hour Money Back Guarantee for most products. Exclusions include
games purchased after a free trial and games published by Electronic Arts.

To request a refund in compliance with our refund policy you must send an email via
our Online Customer Support Center at http://gamestop.trymedia.com/faqdesk_se ... aff=t_07po

Full Terms of Sale: http://gamestop.trymedia.com/terms_of_s ... aff=t_07po

- Waiver of the statutory cooling off period

By law consumers in the European Union have the right to withdraw from the purchase of goods and services within seven working days after the day on which they are delivered to the consumer. However, you hereby agree, as you may by law, that with effect from your commencing download of any game you have purchased (or where you have already downloaded a Try Before You Buy version, with effect from your unlocking the game after purchase) you waive any such statutory cancellation rights which you might otherwise have. You will similarly waive your rights from the point at which any person you have purchased a game for as a gift commences download or unlocks a Try Before You Buy game. If we fail to present your order confirmation and related information prior to your commencing download or unlocking (as applicable) then your statutory rights may still apply. If you consider that you are still entitled to exercise your statutory rights and wish to do so then please submit a refund request using the support request form found on the store FAQ page. Please note, any waiver of the statutory cooling off period does not in any way affect any rights you may have under our 48 Hour Money Back Guarantee.


- CUSTOMER SUPPORT:
For further help or support, and to access your Downloadable Games Account, please visit our online Customer Support Center. Our questions and answers page should solve many of your technical queries. However, if you would like to contact us on any other matter then please submit your request using the support request form found in the store support HELP section. We will email you with a case number and our team will respond as soon as possible - generally within 24 - 48 hours.
http://gamestop.trymedia.com/faqdesk_in ... aff=t_07po


- Full Terms of Sale: http://gamestop.trymedia.com/terms_of_s ... aff=t_07po