otra vez por aqui
resulta que yo en su dia pedi el juego de bleach a lik sang, de momento bien
despues de 3 meses y como que el paquete no me ha llegado, les envie una carta diciendo que me devolvieran el dinero y esas cosas, esto es lo que me han contestado:
1 mail
Dear Javier Marta Ortiz
This email is to inform you, that a refund in the amount of US$ has been issued
to you. Depending on your original payment method, the refund should soon show
up on your account.
In case the refund was issued by PayPal, you should see it showing up in your
account directly, while with Credit Card payments and bank payments, it might
take up to 2-4 weeks for the refund transaction to show up in your account.
With best regards,
Your Lik-Sang Team
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2 mail
Dear Javier,
We are sorry to hear you have not received your order yet, it should have surely
arrived by now. I have checked all our records and your parcel was not returned
to us neither. It looks like it is still stuck somewhere in transit :/
We will launch an investigation with the post office, but unfortunately this
will take up to 3 months for them to complete. Should your parcel still show up,
please let us know so that we can cancel the investigation with the post office
immediately.
Since you have already been waiting for an extraordinarily long time, you won't
have to wait for the investigation to be completed. We have just issued a refund
as requested. Please kindly note that payment will be refunded to your credit
card which has been used for the purchase.
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el primero entiendo que dicen que me devuelven el dinero, cosa que miro la cybertargeta y yo no veo recarga
el segundo es el que quiero que me ayudeis, porque lo entiendo a medias y quiero enterarme bien
mi pregunta es, donde le doy pa cancelar, porque en mi historial el juego me sale con "Parcel status inquiry - reshipped or credited" y dentro del juego me sale "Copy Items to Shopping Cart (for reordering)" que yo entiendo aqui, volver a ponerlo en el carrito
si alguien le ha pasado lo mismo y me puede ayudar le estaria muy agradecido