Siento ponerlo aqui, pero prefiero esto a abrir un post nuevo, y como se que teneis experiencia pues lo comento a ver.
Hace mas de un mes pedi un metal gear a play.com, y pasados 21 dias no me llego. Pedí un reenvio y lo aceptaron, pero tampoco me llego. He vuelto a reclamar y me han enviado una carta en la cual dicen varias cosas como que tengo que firmar una carta y enviarla, pero no acabo de entender si tiene que ser antes o despues de recibir el juego. A ver si me pueden ayudar, gracias.
"Thank you for contacting Play.com.
Please sign, and return your claim form.
..........................
We are sorry to hear you have not received your Play.com order for :
Metal Gear Solid 4: Guns Of The Patriots (PS3)
In order for us to issue you with a replacement or refund we require a signed confirmation from you so that an official Royal Mail investigation can take place. Details of your missing item will be sent to Royal Mail as part of our ongoing efforts to ensure that our customers receive the items dispatched to them.
In order to confirm that you have not received the above item please sign this letter below and return it to us at the following address:
Play.com Claims Dept.
PO Box 1159
FREEPOST
BELFAST
BT1 9HG
We aim to review all claims within 3 working days from receipt. Please notify us immediately should the item arrive before you have returned this declaration. Once your claim has been approved we will issue you with a replacement and send a confirmation email.
King regards,
Play.com
.............................
Declaration
I ********** confirm that the above item has not been received at the delivery address listed. I will contact Play.com immediately should the original item arrive and understand that failure to do so will result in a charge for the replacement.
Signature
Print name Date "
![[beer]](/images/smilies/nuevos2/brindando.gif "brindis")
