Decir que he entrado en su web y que he puesto dos emails en inglés en el apartado How to customer service, rellenando un cuestionario y se han hecho los suecos. decir igualmente que el envío es a Melilla que tiene un régimen fiscal parecido a Canarias, pero no es obstáculo ya que un compañero de trabajo ha recibido sin problemas sólo que lo mandan por Postal Uk o algo así. De otras empresas también recibo normalmente
Saludos
Este es el email de envío que recibí el 26 de noviembre pasado:
Greetings from Amazon.co.uk,
We are writing to let you know that the following item has been sent
to:
MI NOMBRE Y APLLIDOS
MI DIRECCION
MI CIUDAD
using Deutsche Post DHL.
For more information about delivery estimates and any open orders, please visit:
http://www.amazon.co.uk/your-accountYour order #202-7896953-8741934 (received November 26, 2010)
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Qty Item Price Delivery Subtotal
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Amazon.co.uk items (Sold by Amazon EU S.a.r.L.):
1 Gran Turismo 5 (PS3) £37.16 1 £37.16
Dispatched via Deutsche Post DHL (estimated arrival date: December 08, 2010).
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Item Subtotal: £31.49
Delivery and handling: £0.00
VAT: £5.67
Total: £37.16
Payment Total: EUR 45,60**
This completes your order.
Your right to cancel:
At Amazon.co.uk we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. Read more about our Returns Policy at:
http://www.amazon.co.uk/returns-policy/Further, under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 7 working days, beginning with the day after the day on which the item is delivered. This applies to all of our products. However, we regret that we cannot accept cancellations of contracts for the purchase of video, DVD, audio, video games and software products where the item has been unsealed. Please note that we are unable to accept cancellation of, or returns for, digital items once downloading has commenced. Otherwise, we can accept returns of complete product, which is unused and in an "as new" condition.
Our Returns Support Centre will guide you through our Returns Policy and, where relevant, provide you with a printable personalised return label. Please go to
http://www.amazon.co.uk/returns-support to use our Returns Support Centre.
To cancel this contract, please pack the relevant item securely, attach your personalised return label and send it to us with the delivery slip so that we receive it within 7 working days after the day of the date that the item was delivered to you or, in the case of large items delivered by our specialist couriers, contact Amazon.co.uk customer services using the link below within 7 working days after the date that the item was delivered to you to discuss the return.
https://www.amazon.co.uk/gp/css/returns/homepage.htmlFor your protection, where you are returning an item to us, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you, we may arrange for collection of the item from your residence at your cost. You should be aware that, once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (e.g. gift wrapping).
Please also note that you will be responsible for the costs of collection in the event that our specialist courier service collect a large item from you to return to us.
As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.
Should you have any questions, feel free to visit our online Help Desk at:
http://www.amazon.co.uk/helpIf you've explored the above links but still need to get in touch with us, you will find more contact details at the online Help Desk.
Note: this e-mail was sent from a notification-only e-mail address that cannot accept incoming e-mail. Please do not reply to this message.
Thank you for shopping at Amazon.co.uk
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Amazon EU S.à.r.L.
c/o Marston Gate
Ridgmont, BEDFORD MK43 0XP
United Kingdom
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** Amazon Currency Converter is provided by Amazon Services Europe SARL. Click
https://www.amazon.co.uk/gp/tfx/t-and-c.html for terms of use.
y a excepción de una vez que compré un blu-ray de 2ª mano nunca jamás problema alguno.