Hace 2 dias les envie un mail y me han contestado hoy, ¿y cual es mi sorpresa? Que me han enviado un mail igualito a otro que me enviaron hace una semana cuando les pregunte. Espero que quede poco, sino me pillo otro juego hasta que me ponga "on hand" Quizá el Pac-pix pero no se si me hará mucha gracia.
Aqui esta el mail
Dear Sir.
Our apologies for the delay of my reply. You can get the status of an order by viewing your account. For an in depth explanation of how to check your order status please visit the following link:
http://www.dvdsoon.com/faq.xml#21 You can also visit the following link for complete explanation of the different status you may encounter such as Discontinued and To be Determined:
http://www.dvdsoon.com/status-description.xml
Please understand that an item can take 4 - 6 weeks to come in stock. If the item you have ordered is not on hand by the end of this delay we do contact the manufacturer to see if there are any problems. If there are any problems the status of your order is modified and will be sent to you on your weekly order status e-mail. If you do not receive this e-mail please do not worry as you can also check your account following the information provided in the above links to acquire this information. If the status of your item remains as On Order it is because the item is on order with the manufacturer and they are unable to offer a turn around for its arrival.
In the mean time, if you do find the delays too long, you may cancel any order located in the Pending section of your account. You can cancel your order at your leisure by logging in to your account and opening the order located under the pending tab. Once there you will be presented with your order details. At the end of the details you will locate a red cancellation button. Simply click on this button to cancel the order and issue a credit to your DVDSoon account.
Unfortunately items that are in packaging are no longer in our system and cannot be modified. If your item has been in packaging longer than normal we do apologize for this. Unfortunately we did receive an unanticipated load of orders and are currently working on rectifying this situation. Our shipping department has been reviewed and redone to accommodate this load and a new system has been implemented. We are happy to say that the new system is a vast improvement and we hope to be caught up on this backlog shortly.
If your order does remain in packaging for more than one week and none of the items have shipped, please do contact me once again so that I may investigate. Please accept our sincerest apologies for the inconveniences we may have caused. If you need anything else please do contact us once again.
------------------------------
Eric Saindon
Customer Service Center
Centre De Service à la Clientèle
DVDSoon.com
We are proud to inform you that DVDSoon.com has been selected as the "best Canadian web DVD retailer" by the Canadian Home Entertainment industry, during the 2th annual Canadian Entertainment Network Awards (CENA), which was held in Toronto, on April 26, 2005.
jandujar wrote:
Account number: xxxxx
Order number: xxxx
Hello,
I order a DS game (Yoshi Touch & Go) on Mar. 29, 2005. for play before european release of this game and european release is on May. 06 ,2005!!
How much time I must wait?
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