Hello my friend,
Thank you for your letter
I have check the document and confirmed the problem of your phone
Could you restore the factory default to have a try?
Or you can try to root the phone
Here is the download link for root:
http://www.androidgroupon.com/2013/08/0 ... eware.html
You do not need to extractthe files and copy it to the phone external memory card directly .The format is zip.
Also, this is the tutorial for how to root:
http://www.androidgroupon.com/category/ ... rom-update
Please have a try,hope to hear good news from you soon
We suggest posting your questions to our Antelife bbs firstly, this is the forum link :
http://bbs.antelife.com/forum.php
where there also is our professional and powerful technical team and many rich experienced customers ,
they will help you solve your question, we think it will be a faster and better way to solve your problems.
If the problem still cannot be solved, please contact our customer service again, we will give you a solution
Thank you very much
Please contact us for any questions freely .We will reply you asap .
Have a nice day
Best regards