Problemas con ebay i Paypal

Pues resulta que compre una memory stick pro duo en ebay.. i la pague con paypal... la targeta no funciona.. i depues de mucho discutir abrir disputas i demas.. paypal me da 9 dias para que alguna tienda ,asociacion u otro me agan un documento conforme ese producto no funciona... yo soi de barcelona.. i realmente nose donde coño podria ir a que me hicieran un documento de estas caracteristicas..

Aqui dejo el mail de paypal....




In order to continue with the investigation of your claim, we must request
documentation to support your claim that the item is damaged or
significantly not as described. Please obtain a document (such as an
estimate or invoice) from an unbiased third-party, such as a dealer; repair
shop, appraiser, or another individual or organization that is qualified in
the area of the item in question (other than yourself), which details the
extent of the damage or clearly explains how the item received
significantly differs from the item advertised. Please do not proceed with
any repairs or alterations to the item, as doing so will limit PayPals
ability to successfully resolve your claim, and may result in the
cancellation of your dispute. If possible, the document should include a
serial number and description of the item, and the dollar amount required
to complete the repairs necessary to correct the damage. This document must
be on letterhead that includes the name, address, and phone number of the
individual, business, or organization so that PayPal may contact them if
necessary.

The documents should be faxed to PayPal at (402) 537-5760 (please note this
is a United States phone number, if you are faxing from outside the United
States, you will generally need to dial 00 1 before the number). Please
include a cover sheet with your fax that includes the email address
registered on your PayPal account and the ID number of your claim
(PP-101-309-687) so we may attach the document to your claim as quickly as
possible.

We must receive your fax within ten days from the date of this message in
order to proceed with the investigation of your claim. If we do not receive
your fax within ten days, your claim will be cancelled. Unfortunately, we
are unable to grant extensions to this time period. Please note that PayPal
is unable to reimburse you for any costs or fees that may be incurred in
obtaining the requested documents. Any documents you provide may also be
supplied to the seller in your dispute.

Thank you for your cooperation and patience. We apologize for any
inconvenience this request may cause. Please do not misconstrue PayPals
request as suspicion that your claim is not valid. As we are an
internet-based business, we do not have the opportunity to review the
relevant items and evidence in question. Therefore, we must rely on the
documents described in our request to continue with the investigation of
your claim.