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There’s an Xbox that’s broken and it isn’t in any living room in America yet. The Xbox demo unit at a nearby Toys R Us store could not give consumers a taste of the new Microsoft console because of severe loading problems. The Xbox unit had no disc inside and displayed a menu screen to access the hard drive and CD player. But customers who tried to navigate through menus could do little else but wait while the machine tried to load the next menu. The audio that accompanied the menu screen transition skipped severely as well. After a three minute wait, the Xbox reached the next screen but continued to have load problems. Multiple resets also failed to resolve the problem. Soon after, a screen appeared that said the Xbox needed customer service repair. The screen provided a list of customer service phone numbers to contact.
Several Toys R Us employees did not know what went wrong with the Xbox demo unit that now carried a “Out of Order” sign. The store received their unit on Tuesday. The in-store demo units are believed to be actual finalized hardware that consumers will see at launch.
GA has received several reports on problems with in-store Xbox units.
An Xbox unit in the Germantown, MD Target store is reported to have "freezing" problems that requires employees to open the kiosk every 75 minutes to reset the console.
An Xbox unit in Software Etc. store in Souix Falls, SD was reported to skip, freeze, and have audio problems.
An Xbox unit at a Babbages store in Mobile, AL was reported to have similar problems.
An Xbox unit in the Bowie, MD Target store is confirmed to not function. The loading light flashes and no audio or video is displayed, with or without a disc, according to a store employee.
A Babbages employee at the Dearborn, MI store reports that their Xbox unit does not function.
"Out of five stores that have playable demos within a ten mile area, only two have working units," says the employee.
Microsoft recently delayed the Xbox launch and will ship an unspecified number of units on November 15th. It’s unclear whether load problems were a source for delay. A Microsoft representative was contacted for the story but did not reply at press time.
We’ll have more as it develops, here at GA.