ps_vitero escribió:Tengo un par de juegos de playasia en el limbo. Me los enviaron el 25 de abril y aún nada... Alguien más en mi situación?
Aquí otro en la misma situación por un envío de dos juegos. Les escribí y me respondieron esto:
We sincerely apologize for the delay. We have raised this concern to our
shipping partner and as per feedback, 'Kindly note RP45559496SG was sent
to the transhipment hub and under processing on 23/Apr. However, during
COVID-19 it affected most of the airline to cancel the flight or reduce
flight schedule. Both item processing lead time and transit time become
longer than normal.'
We hope you'd understand that it is not our intention to cause you any
trouble here. The normal delivery of 14-21 business days could take up to
30 business days or so due to the current situation of the coronavirus that
greatly affects all aspects. With this, we'd like to ask for more of your
patience.
Should you not receive the parcel until June 4, please coordinate with the
post office. This way, you'll get information about where the parcel is.
You have an option to check the mailbox as well for any notice left. If
they are unable to assist you, kindly contact us immediately and we will
investigate this case, Sergio.
Nonetheless, we are rooting for your support in Playasia.
Best regards,