Reclamación a TheHut

For your records, your original query was:

Greetings. I write this e-mail to you just to know if there is any problem with my order, (Naruto Shippuden: Ultimate Ninja Storm 2, PS3),Order Number: (*****), made on (5-Dec-2010 09:08PM).
I have checked my bank account and realised you have already charged it, but on the web my order appears as Despatched yet.

Waiting for an explanation, yours sincerely.

(Nombre)


One of our customer services advisors has reviewed your query and we are able to confirm the following:

Hello

Thanks for your email

I am really sorry that you have not received your order.

This was sent to you on 19/12/2010

Delivery usually takes 10-15 working days.

We need to allow a further 15 days for your delivery to still arrive before this can be classed as lost in the post.

If you have not received this by the 19/1/2011 we can then start to trace this for you.

Please contact me on this date if you have still not received your order.

Regards
Christie


If you have any further questions, please login to Your Account where you will be able to request more information.

We try to make contacting us as easy and convenient as possible and want to answer all your questions fully. Our Frequently Asked Questions may be able to provide you with the answer you are looking for.

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Many Thanks,
Christie Cunliffe

TheHut.com Team