You're now connected to Arfa from Amazon.co.uk
Me: morning
Arfa: Hello Jose, My name is Arfa. And I work for Amazon.co.uk Customer Escalation Team.
How are you doing ?
Me: fine thank you
Arfa: How may I help you today?
Me: i wanna know if theres some problem with my order please
its supossed to be dispatched on 27th of june
Arfa: I am extremely sorry for the inconvenience this has caused.
Could you please help me with the order number?
Me: of course, one moment
ORDER #
202-6622633-5783523
Arfa: Thank you for providing the order number.
Could you please stay connected for two minutes while I research this for you?
Me: sure
Arfa: Thank you for your patience Jose.
I've checked your order and I see that there is a delay, as the item is out of stock, we're waiting for the estimated revised dates, as soon as the item is back in stock, it will be delivered to you.
Me: i ordered the prodcut when it says In Stock (in a beautiful green colour)
Arfa: I understand, hopefully, the item will be dispatched as soon as possible.
To make up for the inconvenience, I've waived off the delivery charges for the order and upgraded the delivery method.
So that the order is dispatched as soon as possible.
When your order is dispatched you'll be charged £281.33 instead of £288.12.
Me: its sopussed to be here on 4 of july i really apreciate if it will be here before 6-7 of july because from that day onwards im not sure to be at home due work
Arfa: We can expect the order to be delivered Tuesday, 4 July 2017.
Me: perfect
no more questions
thank you for your time Arfa, have a good day
Arfa: You too Jose
Have a great day.
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ahi teneis lo que me han dicho, el trabajador muy amable la verdad tenia pensado ponerme algo gallito pero me cameló. espero este aqui como mucho con un par de dias de retraso o va a recoger el paquete quien yo me se