Since Tuesday’s launch, Modern Warfare 3’s multiplayer has been working great. In fact, the amount of players online is even higher than what it was this time last year for Black Ops. Have fun -- we hope you continue to enjoy MW3 to the fullest.
However, on Call of Duty Elite, we are having trouble scaling the service to meet demand. We're aware that many of you are currently experiencing problems with the Call of Duty Elite service. You’re frustrated, we know it, and we know we need to fix it. Our teams have been working non-stop to identify issues and resolve them as quickly as possible. Again, these issues have no impact on the performance of the game. If you have questions about the state of the Call of Duty Elite service, please go to http://www.callofduty.com/elitestatus.
Please note that we are experiencing heavier than normal volume. As a result, there may be a delay in receiving a response. We apologize for the inconvenience and thank you for your patience.
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SubjectI have bought ELITE 1 week before the release of it. I have the PS3 theme but...
Discussion Thread
Response (Zulu6) 11/16/2011 05:26 AM
Greetings,
Thank you for contacting Call of Duty ELITE Support!
We understand that you have had difficulties confirming the Founder status of your account and receiving your Founder benefits.
Due to the influx of new users to the service, many aspects of the site have been slow or non-functional including the Founder portion of our service. All premium members who sign up for Call of Duty ELITE before the end of November will automatically be awarded Founder status.
If you are a premium member, granting your Founder status, double Xp, and in-game benefits in Modern Warfare 3 as soon as possible is a priority. Also, to ensure that every premium member receives their full money's worth, we are immediately and automatically extending your membership to Call of Duty Elite by 30 days at no additional cost.
Thank you for your continued patience as we work to solve these technical difficulties. Please continue to check back regularly to see if the problem has been resolved, and notify us if your issue is not resolved in a few days.
Regards,
Call of Duty ELITE Support
Customer (Jaime Álvarez) 11/15/2011 08:24 AM
I have bought ELITE 1 week before the release of it. I have the PS3 theme but I have not received the status of founder in ELITE web and emblem. How soon will fix this?
Question Reference #111115-004607
Product Level 1: Call of Duty ELITE
Product Level 2: Account and Subscription
Date Created: 11/15/2011 08:24 AM
Last Updated: 11/16/2011 05:26 AM
Status: Solved
ISP Address:
Explanation
Please do not reply to this email. If you reply directly to this email you will not get a response. Please follow the instructions above to respond to this incident.[---001:002604:02704---]