bueno los de thehut.com ya me han dicho que tengo que enviar un fax o una carta de un "formulario" o algo asi,
I am sorry that you have not received your order.
Your item was sent to you on the 11th January 2009 and we would have expected it to arrive with you by now.
We will need to trace your item and in order to arrange this we will post a self declaration form to you. When you receive this please could you sign and return the form to the following name and address:
Lynne Rowley
The Hut.Com Admin Centre,
First Floor,
Meridian House,
Rudheath,
Northwich,
Cheshire,
CW9 7RA
Alternatively you can fax this to us on 0845 299 1321.
Once the form has been returned to us we will investigate further and arrange a replacement or refund as requested on the completed form.
que es lo que tengo que enviarles, con tecnicismos no me aclaro demasiado bien en ingles...
EDIT: buaaaaaaaaaaaaaa, que me envian el formulario por CORREO para rellenarlo yo y reenviarlo yo, total, sin lego batman ni dark sector hasta de aqui 2 años...