Chat Transcript
You are now chatting with 'David C'.
Alberto: Hello
Alberto: I bought this game and does not include codes of DCL
Alberto: Response for Play.Com Please accept our apologies that you have not yet received your code for this item.Be informed the code is inside the packaging.if you cannot locate it,you need to contact the game publisher,
David C: Hello, thank you for contacting Xbox Customer Support. My name is David C. Please give me a moment to review your question.
David C: As I understand Alberto, you have not received the codes within the game, and the seller of the game told you to get in touch with the publisher correct?
Alberto: Correct
Alberto: The mising codes areBonus Master Chief Avatar Armour & Grunt Funeral Skull
David C: I see Ok. Obviously the seller would be the one that activates those codes, so it is an interesting answer from the retailer. Anyway, give me a moment and I will see what we could do.
Alberto: Thanks
David C: I just had a quick chat with a manager there Alberto, and also had a look at that link. It is for certain that the retailer is the one with access to those codes. That is the offer given by the seller, and they would need to abide by that.
David C: they should be issuing you new codes. I can you a reference number, and if they would like, the seller can get in touch with us by all means about this matter.
Alberto: Whoever gives me the codes?
David C: the retailer needs to give you those codes!
David C: 1174868644 is the reference for our chat.
Alberto: The seller will not give me the codes, David
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David C: You can quote the reference to them, and if needed, tell them to get in contact with me!
David C: If they contact us about this, they will understand they need to give you the codes. It is their offer to you.
Alberto: OK, I will send an email to the seller. Thanks
David C: No problem. Have a good day!
David C: Thank you for contacting Xbox Customer Support. To end your chat session please click the X above the chat window: