buenas, pedí un juego el 14 de diciembre, la semana que viene harán 2 meses, y aún no lo he recibido.
He contactado con Play-Asia, os paso lo que hemos conversado:
[mail mío en el que les explico que no me ha llegado el pedido, no lo tengo guardado creo xD ]
[ Thank you for contacting Play-Asia.com
I am very sorry to hear about this delay when delivering your order.
Can you please kindly give us your postal address for verification to see
if this matches up with the info we have on file?
Please also notice that sometimes items are held up by
your local post office or customs service. If you haven't
done so yet, we recommend youto ask your post office
for assistance as well. If you have any
further question, please do not hesitate to ask.
Best regards,Joe
Play-Asia.com]
[les envío mi dirección]
[Thank
you for contacting Play-Asia.com. Your address provided matches
with postal address of parcel. We are now going to start investigation
in the post office here for you. Please kindly understand that, it
always last for around 3 weeks. I kindly ask for your patience. Please
inform us when you receive your parcel. If you have any further
questions, please do not hesitate to ask. Best regards,
Joe Play-Asia.com
[yo :
Hi, i haven't received the game yet. Do you have any new information?
Thanks]
[ellos el 3 de febrero,
Thank you for contacting Play-Asia.com.
I am sorry. Our post office is still investigating your case and it takes
about three weeks for the investigation process. If they confirmed the
parcel as lost, we can certainly compensate you. We kindly request for
your patience.
If you have any further questions, please do not hesitate to ask.
Best regards,
Tony
Play-Asia.com]
ahora, cuando y qué les respondo? xD