First of all, we want to reinsure you that all Gateway users will receive full
support. We care about our customers.
Exceptionally, the tone of this normally standard support request email might be
a bit harsh because of the abuse claims made by clone producer staff pretending
of bricks, which were proven to be just part of their marketing plan to make
customers believe we also have issues with console bricking. To be clear, we
already had dozen of claims which just were proven to be fake. Unfortunately
this cost us time away from doing what we do best, bringing you constant updates
to make your Gateway experience better and better.
We still answer every single request to be sure no genuine Gateway user is left
out.
If your console is bricked, and you only used the files we provided on our
website, then it is almost certain this is not related to Gateway, but we will
gladly help you to thank you for your support and purchase. We mean it was
probably just an accidental bricking, like it happens sometimes for mainstream
Nintendo 3DS users or any device in fact who do not use any accessories. But we
will fix it for you, gladly.
We will send you back your console repaired - most of the case - or a brand new
console.
As you can imagine, we can read any Nintendo 3Ds like a book. If you send us a
console that was bricked any other way - most likely using a clone product (MT
card, 3DS Link, R4i 3DS etc.) - we will instantly see it, and you will be
required a $100 shipping and handling fee to return your bricked console.
***
IMPORTANT: ALL returns must include your Nintendo 3DS, GATEWAY RED CARD and your
SD CARD. Any incomplete return will be handled as above, with a $100 shipping
and handling fee to return the console & accessories.
In addition to the console GW red card and SD card if possible please copy your
Nand backup file to the SD card , if not possible we will do our best to recover
your unit, but it is considerably harder for us.
***
To send us your console, Gateway and SD card, please contact your vendor, and
email us the tracking number and vendor's name. We will handle the rest.
Again, we want to apologize for the harsh terms of this email. We normally
provide friendly and quick support. But the clone team is a very organized mafia
which uses dozens of fake Gateway users to pretend their problem are theirs. We
hate to make it complex for you, but their actions force us to act this way to
find the right balance between proper support and still being able to work on
updates to keep Gateway moving forward.
We will for sure repair any legit damaged console, even if it is unrelated to
us, as long as it doesn't come from a clone use. We will not pretend if
comes from a clone use if it didn't. We can instantly and clearly see when a
clone was used, without any possible mistake. So rest assure again, if you did
not use a clone, we will fix your console.
Why we establish those conditions is because we know that otherwise, the clone
army of paid forum posters will send us hundreds of consoles just to again
waste our time, so we can't update our firmware and provide good support to our
customer. It is a crazy situation but unfortunately there is nothing we can do.
Thanks for your understanding! Again, we stand by you, and look forward to much
more to come from us. First being sending you back your console good as new!
Contestación del team Gateway como les gusta copipastear xD
Jajaja qeu me cambian la consola por una nueva si no la pueden arreglar, van listos si piensan que voy a cambiar mi edición zelda por una normal y sin saber a donde va a ir y cuanto tiempo se la van a quedar, si que van listos
Con factura y fotos y mandan el mismo mail de siempre ya podrían dar otra escusa, he que conste que soy una china mafiosa
Mañana en teoría me debería llegar la rasperry, a ver si me pongo y hago el resucitar del BrickGatway