Thank you for contacting Amazon.co.uk.
I’ve checked your account and found that the charge of 28.49 GBP is correct for your order #xxx-xxxx-xxxxxx. This is because the order total 24.24 GBP shown at the time of your purchase does not include any VAT due to an error. The VAT has been charged correctly at the time of dispatch and this is the reason for the price difference you asked about.
I can confirm that this problem has now been fixed and we will show the correct order total including VAT at the time of placing any new order.
Your Account allows you to view details of this order. To visit Your Account, please click on the "Your Account" link on our home page:
http://www.amazon.co.uk In accordance with the laws governing members of the European Union, Amazon.co.uk is obliged to register and charge for VAT on all orders delivered to destinations in member countries of the EU.
When VAT applies to an order, the relevant charges will be clearly reflected on your e-mail confirmations and invoices at your local rate.
To find the applicable VAT rates for your country please visit the following URL:
http://www.amazon.co.uk/gp/help/custome ... eId=502578Please remember that VAT charges only apply to orders being sent to member countries of the EU.
Further information can be found on the Payment Options and VAT page in our Help section, which can be found at the following URL:
http://www.amazon.co.uk/gp/help/custome ... eId=502576I hope this helps to explain things. Thank you for shopping at Amazon.co.uk.
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http://www.amazon.co.uk/gp/help/survey? ... 20FF4&k=hnTo contact us about an unrelated issue, please visit the Help section of our website:
http://www.amazon.co.uk/helpWarmest regards,