adrianges escribió:Unkn0wn escribió:Despues de asegurarme ayer por chat amazon.uk que me llegaria el 4 seguro (delivered 4 july) esta mañana ha pasado a (expected 4 july) y sigue en dispatching soon. Ya me parece una falta de respeto. Si no esta aqui en la fecha prevista pondre la reclamacion correspondiente, animo a todo el mundo en la misma situación a ponerla aunque despues cancele el pedido. Hoy seguramente hablare de nuevo por chat y veremos que p*ta mentira me cuentan esta vez
Yo estoy exactamente igual que tú, con el dispatching soon y expected 4 july, yo la pedí el día 25, espero que no lo retrasen más y la envíen hoy
Vamos apañados, no tienen stock ni puta idea de nada, terminare poniendo la reclamacion y cancelando el producto hasta que se regularice el stock porque esto es de cachondeo.
ahi teneis la explicacion de otro currante 24h mas tarde de mi ultima intervencion por chat:
You're now connected to Prashanth from Amazon.co.uk
Prashanth: Hello, my name is Prashanth and I'm a part of the Customer Escalations team. How may I help you?
Me: hello
i would like to know what problems there are with this order
Prashanth: Hello Jose! How are you doing today?
Me: 202-6622633-5783523
yup, i can wait for 2 minutes
Prashanth: Thank you for the order number, Jose
Thank you for staying connected, Jose
I have checked and see that the item is Temporarily out of stock.
Me: isnt my fault, i ordered it when it says In Stock (beautiful green colour)
25 th of june
Prashanth: I can certainly understand that the item was in stock when you have placed the order, Jose.
I'm sorry about this delay--we certainly didn't expect this would happen.
Please understand that we rely on the stock and information provided to us by our suppliers and certainly did not intend this to happen.
We've had a lot of orders for this item, and we always fill the orders starting with the oldest orders first. There was a high demand, and by the time we got to your order we ran out of inventory.
We have requested more stock for this item and we are expecting more inventory for this product.
Me: im at a forum (where like 30-40 of us ordered here this item) when we contact by chat of email its always the same...
Prashanth: Unfortunately we can't provide a specific date as to when we expect this item to be in stock but rest assured we’re trying our best to obtain more stock to fulfil your order.
Me: yeah but im not supossed to be at home from the delivery date onwards due towork
waht should i do? put a reclamation?
Prashanth: Though, I'd not like to promise you about the delivery date for this order on 4 July, 2017. I would like to assure you that we are expecting more of this stock and once we have more information, we'll e-mail you with an update.
Me: i hope it will be before 4th of july
otherwise ill put the reclamation
Prashanth: If you find that it takes too long for your order to be fulfilled, you may cancel it at any time before it enters the dispatch process and you won't be charged.
Me: i prefer to put on the reclamation if its not here on date and then ill cancel the order
Prashanth: I have also forwarded your details to our inventory team so that they would be aware of your interest and the demand of this product, so that they could ensure that the order is dispatched at the earliest.
Me: no more questions Prashanth
thank you for your interest
Hope you have a great day
Prashanth: You're welcome, Jose. It was a pleasure assisting you. Enjoy the rest of your day!
Please click the "End Chat" link to close this window. We hope to see you again soon.