buenos señores...esto es lo que me contestados los mendas estos:
Hi Zea, please send it by normal post for €4.50 which we will refund.
We will happily replace the item you have received if you have found it to be faulty. To return it, please wrap it securely to avoid any damage in transit and enclose the original dispatch note with a note describing the problem.
If you do not have the original dispatch note, please include:
a.. Your order reference number.
b.. Delivery address and postcode.
c.. Reason for return - full description of fault.
Send the item to: Returns Departmentdvd.co.ukUnit 45 Rissington Business ParkUpper RissingtonGloucestershireGL54 2QBUnited Kingdom
Upon receipt we will order a replacement or refund you whichever you prefer. If the item is no longer available we will refund the price paid for the item to your credit card and send you a refund receipt
Please accept our apologies for any inconvenience caused. Kind regards, EddieCustomer Serviceswww.dvd.co.uk
no lo entiendo muy bien....pero creo entender que me dicen que se lo mande que ellos me pagan luego el coste del envio??
saludos
p.d: me acaban de mandar otro:
Hi, yes, it may be best if we refund you as the problem will be the same.
o sea...me dicen que es mejor que me devuelban el dinero ya que piensa que problema puede continuar...no?