How does your updated voluntary Refund Policy work?
The updated policy lets you refund a product up to 30 days after purchase, even if it was downloaded, launched, and played. Yes, you read that correctly. To apply for a refund, you should contact our Customer Support Team within 30 days of your purchase, and our team will sort it out as soon as possible.
However, if the reason you are seeking a refund is that your game is not working (yet!), please consider contacting our friendly Tech Support folk first. They will do their best to help you get the game working on your machine.
We're monitoring the effects of the current update to make sure no one is using this policy to hurt the developers that put their time and heart into making great games. We may refuse refunds in such individual cases. We'd also let you know about any future adjustments in the voluntary Refund Policy in advance.
How long does it take to process a refund?
When you apply for a refund, we can give you two options - a conversion into GOG Wallet funds, or a cash refund back to your original payment method.
GOG Wallet refunds will be applied as soon as a GOG.COM Support representative triggers the refund.
Cash refunds can take a few business days, depending on the exact payment method used, your bank, etc. There are some exceptions, such as paysafecard, SOFORT, and GiroPay - for technical reasons, these transactions need to be fully processed before they can be refunded; this can take up to a few weeks.