Customer By () (05/18/2016 03:27 PM)
Today i was playing the campaign, when my PC suddenly rebooted itself (never happened before except with this game. no blescreens or anything, just rebooted itself, like if someone pressed the reset button). Now the game thinks i'm in developer mode.
I can play multiplayer no problem, but each time i try to load my singleplayer profile, i get the dev-mode warning message.
My PC and steam account are for my personal use only. And i've never used any console command on this game.
I got a lot of hours spent in singleplayer completing all challenges, getting all the secrets and perks and upgrading all the weapons and runes until mission 10 or 11, so i'm definitely NOT going to start the campaign again from the beginning, as this is not my fault, but the game's fault.
Right now, i can't play singleplayer because if i save any progress my game will be tagged as "cheat", and i can't play multiplayer because i'm afraid that my game will also be randomly tagged as "dev mode".
I attach a screenshot of the console at the moment i try to load my SP game and the "dev mode" warning message pops up.
Response By (Dillon) (05/18/2016 07:09 PM)
Greetings, Executioner!
Thank you for taking the time to contact the DOOM support team! My name is Dillon and I will be assisting you today with Doom crashing and launching in Developer Mode. I am sorry to hear that your game has activated the console commands. I understand just how frustrating it can be when you lose all your progression when the game crashes.
Unfortunately, Activating a console command will put the entire game into Developer Mode, causing any further save progress to be flagged as developer-only. This includes any new Campaign save games created, or any old Campaign save games progressed, even if no console commands were active during the play of that save.
If you make use of the command console, you will need to delete any Campaign save file that has made progress with a console command active and then relaunch the game in order to continue playing without Developer Mode.
We recommend moving your existing save game file to a different folder and then restarting the game. When doing so, you should temporarily turn off your Cloud saves in Steam, too. This will avoid Steam replacing the unwanted save file with a backup.
In addition, if you have multiple people using the same Windows profile to play DOOM, even if it is with different Steam IDs, we recommend using individual Windows profiles instead. Save games are held under each individual Windows profile, and sharing the profile between multiple players can cause issues.
Once Dev_Mode has been activated there is no way for us to change or modify the game because it is single player content and is on your local Data.
I hope this resolves the issue, but please let me know if you have any further questions or concerns. For now, we will go ahead and set this ticket to solved - but don't let that alarm you! A simple reply to this email can immediately reopen your ticket so we may resume our conversation.
Thank you for your continued interest and support in DOOM 2016!
Kind regards,
Dillon, Destroyer of Demons
The Doom Support Team
Customer By () (05/18/2016 08:04 PM)
Hi!
I appreciate your fast response, but my issue must be a different one because i've NEVER used any console command.
As i stated in my support ticket, the game automatically flagged my save as "dev mode" WITHOUT me doing anything apart from shooting demons. I did NOT tamper with the console in any way!
I've searched in the forums (both bethesda's and Steam), and i've found out there is quite a lot of people having the same issue.
Keep in mind that this is not a player's fault. There is something on the game which makes it flag saves as "dev mode", WITHOUT players actually using the console commands.
You told there is no way for you to change or modify my local data, because it's on my PC. No problem! I have attached my singleplayer data, so you can analyse it and hopefully find and fix that bug.
There is a lot of us who dont want to lose all our campaign progress for something which is not our fault.
Greetings!
Response By (Christian) (05/19/2016 02:18 PM)
Hey there, sir!
Thank you for contacting Bethesda Support team. My name is Christian. I am so sorry to hear about your troubles. It is very frustrating to not be able to enjoy the game you have been waiting so long to finally play.
As previously stated, the only current work around is "moving your existing save game file to a different folder and then restarting the game. When doing so, you should temporarily turn off your Cloud saves in Steam, too. This will avoid Steam replacing the unwanted save file with a backup. Once Dev_Mode has been activated there is no way for us to change or modify the game because it is single player content and is on your local Data".
Once you have attempted that information, we will be able to help you further in your query. Should you have any other questions, or feel the above does not apply to you, please do not hesitate to reply back to this email. I would be happy to look into your matter further.
Warm Regards,
Christian @ Bethesda Softworks support.
Customer By () (05/19/2016 02:48 PM)
Hi!
So you are saying that the only "workaround" is to lose all my campaign progress and start the game from zero?
With all my respect, but that is neither a fix, nor a workaround.
Who guarantees me that the game will not enable the dev mode again on its own?
There are more people having this same bug randomly trigger on their games.
Let me write this in caps, because it is important: WE HAVEN'T ENABLED DEV MODE OR USED ANY CONSOLE COMMANDS. THE GAME DID THAT ON ITS OWN WITHOUT ASKING US.
I hope you understand that i can't play the game in its current state, knowing that sooner or later it will randomly decide to screw all my progress again.
What we need is a fix for this game breaking bug.
I HAVE ALREADY SENT YOU MY SAVE FILES FROM MY LOCAL DATA, attached on my last email. I sent them to you so you guys can take a look at them and see what's wrong with them. Maybe they can help you discover what is causing this bug and fix it, so it doesnt happen again.
As i said, i can't play the game in its current state. I have already lost more than 15 hours of Singleplayer progression, and i refuse to play this until i'm sure my saves can't become corrupted again.
I really liked the game, and i sincerely hope you can fix this as soon as possible. Otherwise, i'll be sadly forced to ask for a refund.
Greetings!
Response By (Christian) (05/19/2016 03:10 PM)
Hey there again!
The work around previously stated, is a way to save your current game status. By moving it and then re launching the client, you are able to save the game data and then move the save data back into the appropriate file, after returning the game to its standard settings. We thank you for your patience and understanding in this matter as we continue to try and find an answer for this issue. Sadly we are only customer service, and do not have access to the tools to be able to do anything with your save data (as previously stated). We are going to need some more information to help you out and look deeper into your problem. To help you further we are going to need your msinfo and your DXdiag. Once we have these we can try and see what is causing the problem.
How to run DxDiag:
You can create a DxDiag file by following these steps:
1. Press the Windows Key and the R key on your keyboard to bring up the "Run" box;
2. In the "Run" box, type in DxDiag;
3. Press Enter. This will start the DxDiag utility;
4. Once the Direct X Diagnostic Tool appears, click on the Save All Information button at the bottom;
5. When asked where to save the file, click on the drop-down box next to Save in and select Desktop;
6. In the File Name box towards the bottom, the name DxDiag.txt should appear. Leave this as is and click on the OK button;
7. Click the Exit button to exit the Direct X Diagnostic Tool;
8. On the Desktop, there should be a file name DxDiag or DxDiag.txt. If there is no file with this name, please repeat the steps above and make sure to save the file to the Desktop;
9. Open this e-mail and attach the file.
How to run MSinfo32:
• Press Windows Key + R
• Type msinfo32 in the Search box, and click OK
• While viewing the System Summary node, go to File and select Export
• Save the MSINFO32 report as msinfo32.txt on the desktop for easy access
• Now that the report has been generated, it can be attached to help requests as needed. Please note that the file is very large, so it should not be copy/pasted into the contents of an e-mail
Please also note that a DxDiag and MSinfo files are only diagnostic tools that collects technical information on computers. Now that the report has been generated, it can be attached to help requests as needed. Please note that the file is very large, so it should not be copy/pasted into the contents of an e-mail.Should you also have any error message, please inform me of it as well.
Once we have that information we will be able to help you in your query.
Should you have any other questions, or feel the above does not apply to you, please do not hesitate to reply back to this email. I would be happy to look into your matter further.
Warm Regards,
Christian @ Bethesda Softworks support.
Customer By () (05/19/2016 04:18 PM)
Hi!
Ok, i have collected the dxdiag and msinfo information. It's attached into this email.
One note: When running dxdiag, a warning message pops up. It says:
DxDiag has detected there may be a problem accessing DirectShow last time prog was used. Would you like to bypass Direct Show this time?
I will try to reset the game as you say, and restore my saves afterwards. But i must say that the dev mode warning message pops up when loading my SP campaign game, not when starting Doom. So i suspect in my case it could be related to the savegame files.
Anyway, i will try to do the workaround. I will let you know if it works or not.
I've been reading the forums about this "dev mode" problem, and for some people it pops up when going multiplayer, for others it does when going to snapmaps, for others (my case) it does when selecting my SP savegame slot, and for others it just happens when starting Doom.
I have also attached a screenshot of the console just after the dev mode pop up appears. As you can see, the game seems to flag my save game as "unverified". Not sure if that has something to do with the problem itself, but i thought it might be useful.
Again, thanks for your patience.
Cheers!
Customer By () (05/19/2016 05:18 PM)
Hi!
Ok, i have made a backup of the save files, deleted the save files and restarted a new game. No problem, no dev mode stuff.
But when i replace the new generated save files with the old backup ones, i get the "dev mode" warning again.
However, if i copy again the new generated saves over the old backup ones, the game is ok again. So i see three options:
A- The game randomly corrupts the save files.
B- The savegame "verification" process is bugged/faulty.
C- The "dev mode" randomly switches itself on and off while playing the game.
Either way, the problem seems to be the game eventually corrupting the save files in some way.
Should i wait for a bugfix? I guess you're investigating this, as it seems it's a problem most players will eventually have.
Greetings!
Response By (Sarah) (05/19/2016 07:09 PM)
Greetings again!
Thank you for taking the time to get back to us again at the DOOM support team! My name is Sarah and it would be my pleasure to help guide you today, my friend ~ ! We are sorry to hear about your story mode progress disappearing. I know just how upsetting it can be when all of a sudden all your hard earned work is gone.
Unfortunately, once any single player story mode progress or saved data has been lost we will be unable to retrieve that saved data back. We truly apologize for any inconvenience or frustration that this has caused you.
Please keep in mind if you have multiple people using the same Windows profile to play DOOM, even if it is with different Steam IDs, we recommend using individual Windows profiles instead. Save games are held under each individual Windows profile, and sharing the profile between multiple players can cause issues.
For now, we will go ahead and set this ticket to solved - but don't let that alarm you! A simple reply to this email can immediately reopen your ticket so we may resume our conversation.
Until then have a great day,
Thank you for your continued interest and support in DOOM 2016!
Kind Regards,
Sarah,
The Doom Support Team
Customer By () (05/19/2016 08:02 PM)
Hi!
I think i explained it wrong. My savegames are not lost. I have a backup of them. Two backup copies, in fact.
What i meant is that the suggested "workaround" didn't work.
Even if i reset the game, my backup savegames are still flagged as "dev mode" every time i load them.
The savegame data is there, all my game progress is there, but it is incorrectly flagged as "dev mode".
All i ask is a fix for this bug. Because even if you were able to "fix" my save files (which would at least be something, by the way), i'm almost certain that the game would eventually flag them again as "dev mode".
I'm afraid this ticket is not solved. It will be solved when a patch to fix this gamebreaking bug is released, or when a method to successfully remove the "dev mode" tag from the savegames is released.
Greetings!
Response By (Sarah) (05/19/2016 08:37 PM)
Greetings, Executioner!
Thank you for taking the time to contact us at the DOOM support team! My name is Sarah and it would be my pleasure to help guide you today, my friend ~ ! I apologize for my previous response being unable to help you. We really appreciate your patience with us while we further help assisting you.
Please note at the moment there is only one work around for Dev Mode. Since activating a console command will put the entire game into Developer Mode, causing any further save progress to be flagged as developer-only. This includes any new Campaign save games created, or any old Campaign save games progressed, even if no console commands were active during the play of that save.
If you make use of the command console, you will need to delete any Campaign save file that has made progress with a console command active and then relaunch the game in order to continue playing without Developer Mode.
If your still unable to get out of dev mode we suggest going to our DOOM community to chat with other that may be having this bug. I have listed you the link to our community below:
https://community.bethesda.net/community/doom/doom-2016 If you have any other questions or concerns please feel free to contact us again, we would be glad to help.
Thank you for your continued interest and support in DOOM 2016!=D
Fight Like Hell,
Sarah, Destroyer of Demons
The Doom Support Team
Customer By () (05/19/2016 09:17 PM)
Hi!
I am already aware that using the console commands will put the entire game into developer mode. For that reason, i didn't use any console commands on this game. My problem is that my game save has been flagged as "dev mode" WITHOUT using the command console at all.
I understand this is an Unintended behaviour of the game (the saves being flagged as "dev mode" without using the command console). For that reason, i'm asking the developers to further investigate on this bug, because if this has already happened to many people, it's a matter of time that most players end up having this bug eventually.
I have already visited the bethesda forums, and i have found many players having the same problem: Their game saves become flagged as "dev mode" without using the console. It's worth noting that no devs have talked on the topic. We don't even know if you are working in a patch to fix the issue.
Not only that, but due to this bug i am not willing to start playing a new campaign, because i'm certain that it will be eventually flagged as "dev mode". A bug which destroys your legit progress on a game is not good. In fact, this bug has forced me to stop playing the game, even the multiplayer part, which hasn't yet been bugged for me. I want to believe you're already looking into the problem, but "discarding all my game progress and starting a new game" is not an acceptable workaround. Not when the bug is still there and could happen again.
Thanks for your patience.
Greetings!
Response By (Jayme) (05/20/2016 11:55 AM)
Greetings again,
Thank you for replying back to me.
We apologize for the game going into developer mode. If you have multiple people using the same Windows profile to play DOOM, even if it is with different Steam IDs, we recommend using individual Windows profiles instead. Save games are held under each individual Windows profile, and sharing the profile between multiple players can cause issues.
If you have multiple people using the same Windows profile to play DOOM, even if it is with different Steam IDs, we recommend using individual Windows profiles instead. Save games are held under each individual Windows profile, and sharing the profile between multiple players can cause issues.
If your progress has been replaced with another person's progress, this may occur if multiple people are using the same Windows profile to play DOOM, even if they have different Steam IDs. Save games are held under each individual Windows profile, and sharing the profile with multiple people can cause issues.
It is recommended to use seperate Windows profiles.
If this occurred while on a different computer than your home computer, you may be able to save your game still. On your HOME computer, do the following:
1. Navigate to C:\Users\User.Name\Saved Games\id Software\DOOM\base and copy this folder to your desktop for safe keeping
2. Open Steam and Click "Play" on DOOM
3. It will then prompt you that you have a "Steam Cloud Sync Conflict." Choose "Local Files" Upload and the button says "Upload to Steam Cloud."
Over all we thank you for the feedback.
This should allow your old progress to be restored.
Jayme
Doom Support Team
Customer By () (05/20/2016 12:33 PM)
Hi!
Thank you for the tips, but i only use a single PC to play. I use only one Windows profile. My PC is for my personal use only, no one else uses it. My steam account and my games are only used by me in a single PC.
My issue has been caused by the game's fault. I have never used the command console, but the game thinks my saved game is in "developer mode".
I have tried every workaround out there in the forums, and every workaround suggested by the support team, but none worked. I have a backup copy of my save data files so i dont lose my progress. But i can't continue my singleplayer campaign because the game thinks my saved game is in "developer mode".
I have already sent you my dxdiag and my msinfo32, as well as a copy of my save files, just in case you want to take a look at them. They are attached in previous emails. Maybe they help you find that bug in the game.
All i ask is a fix so i can play my saved game without the game thinking i'm in "dev mode". And of course, a fix so the game wont stick the "dev mode" tag again in my saved game.
Greetings!
Response By (Jayme) (05/20/2016 12:51 PM)
Greetings again,
Thank you for replying back to me.
We apologize that you are stuck in developer mode. At this time we are going to send you to another agent to assist you.
Stay Safe,
Jayme
Doom Support Team
Tardaron una semana en "mandarme" a otro "agente".
Response By (Andrew) (05/27/2016 11:04 AM)
Hello
In order to potentially resolve your issue, please answer the following,
1. Are you the only one using your Computer? Steam Account?
2. Have you completely ensured your Steam Cloud Saves aren't syncing?
3. Have you logged into another Steam Account or on another computer?
If you have any more questions/comments/concerns please let me know. I wanted to let you know that we have a lot of resources available on our forums page. A link to that page is provided below.
Official Forums:
http://forums.bethsoft.comMay you always find adventure.
Andrew
Bethesda Softworks
Customer By () (05/27/2016 12:17 PM)
Hi!
1. Are you the only one using your Computer? Steam Account?
Yes, i'm the only one using this computer and this steam account.
2. Have you completely ensured your Steam Cloud Saves aren't syncing?
Yes, it is disabled and it doesn't sync. However, i disabled them AFTER the "dev mode" bug happening.
3. Have you logged into another Steam Account or on another computer?
No, and no.
Greetings!
Response By (Joshua) (05/30/2016 12:14 PM)
Hello there~!
Thanks so much for getting back to us with that information, I really appreciate it! I know how much I love playing DOOM and having made it so far into the game, I would certainly want to finish out my playthrough without having to start over! So, from what I can tell, it does look like the game is unable to verify the current condition of your save file and that's why it was flagging as a "Dev mode" save.
Essentially, the game cannot verify the information about the save as a result of the random restart of the computer that happened during the time that you had last played it before the Dev mode bug. Because the computer restarted itself randomly, the game was not able to complete the save information on that file causing it to become "unverified".
The Dev Mode system is designed to prevent multiplayer access with any hacked information, and as a result, if the game detects either 1) console/configuration edits or 2) unconfirmed save information, the Dev Mode will trigger as a safety precaution.
For this reason, there is not a way for us to edit the save file information in such a way that the game would be capable of registering and verifying the save file information and I do apologize for any inconvenience that this causes you.
Please let me know if you have any further questions or concerns at all. Take care and have a great rest of your day!
Warmest Regards,
Senior Advisor Joshua R.
"The Reaper of the Gear"
Bethesda Tech Support
Customer By () (05/31/2016 08:32 AM)
Hi!
Im sorry, but that is not correct. The multiplayer profile and singleplayer saves are separate files.
In fact, the SP savegames are stored in the GAME-AUTOSAVE folders, while the multiplayer profile is stored separately, in the PROFILE folder.
Ironically, i can access and play multiplayer with no issue, while at the same time my singleplayer save is marked as "dev mode".
So singleplayer and multiplayer are, in fact, separate saves, and as such, they can be fixed separately. And please, dont tell me you can't fix singleplayer without breaking multiplayer, because they are separate saves. They do separate checks for each one, so you can fix the checkings of the singleplayer part or disable the "verified" checks for the singleplayer part of the game without touching the multiplayer one.
You can fix this without making people delete their SP saves. You can do it if you want.
Greetings.
Response By (Brian) (06/02/2016 01:27 PM)
Greetings!
Brian here from the Bethsoft Support Team.
Thank you for the follow up reply and I'm very sorry to hear that your Single Player Campaign is still stuck in Developer Mode. As previously mentioned we do not have the ability to repair or fix a save file which has become "unverified."
At this time the best recommendation we can provide is to delete your Game Slot and start a new Single Player Campaign. As always please let us know if you have any other issues, questions or concerns and we will make sure you're taken care of.
In the meantime, I also recommend keeping an eye on our official Facebook, Twitter, and website for upcoming news about Bethesda Softworks games here:
https://www.facebook.com/BethesdaSoftworkshttps://twitter.com/Bethbloghttp://www.bethblog.com Get back in the fight Marine!
Warm regards,
Brian
Bethesda Customer Support Team
Customer By () (06/03/2016 11:32 PM)
I'm sorry, but i refuse to create a new game until the problem is fixed.
Who guarantees me that if i create a new save, the game isn't going to mark it as "dev mode" 3 days later?
Can you guarantee that? Then, the problem is not fixed.
Maybe you can't repair or fix a save, but you can fix the game so it doesnt corrupt the saves. Or you could disable the buggy verification for single player games (which is what you should have done from day 1).
Greetings.
Response By (Joshua) (06/05/2016 11:24 AM)
Hello again!
Thanks so much for getting back to us, and I can definitely see where you're coming from there. I know that I want the time I spent on the game to count for something.
In this case, please be advised that the initial restart of your computer is what originally corrupted your save file's information. While this may not have happened previously and only happened during the time that you were playing our game, a game crash is not capable of forcing a computer to restart by itself.
There would need to be an underlying issue within the Windows filesystem or with other critical system components (drivers, kernels, etc.). Only then would the computer reboot in the way that you had mentioned. I would recommend looking into any potential troubles within Windows by using the SFC checker:
https://support.microsoft.com/en-us/kb/929833 Other than that, playing through the game like normal should not cause the game to crash and corrupt the save file in such a way that the Dev mode would activate erroneously again. At this time, the best course of action to continue playing the game without the Dev Mode flag would be to delete your current save file and start a new one.
Warmest Regards,
Senior Advisor Joshua R.
|~The Reaper of the Gear~|
Bethesda Tech Support
Customer By () (06/05/2016 04:17 PM)
Hi!
Thanks for taking your time to answer.
First of all, let me tell you that a game crash or a restart should in no way corrupt a savegame, except in the case that it happens at the exact same moment the game is writing the saves. In that case, the whole saves would become corrupted and unreadable for the game.
That's not my case, as my game can read the saves and my progress is intact, except for it being marked as "dev mode".
Besides that, when this happened i checked the date/ time of modification of the save files, and i found out that my saves were last modified at least half an hour before the reboot happened. So it can't be that the reboot corrupted the files. It apparently happened before that.
I also want to inform that the drivers on my PC are all up to date. My PC is way above the minimum requirements for running this game (i7 4790K, 16GB RAM, Nvidia GTX 970, stock speeds, no overclock) I should also mention that i have never had a reboot while playing a game, except when playing Doom.
Maybe you think my case is rare, but there are plenty of people reporting reboots when playing Doom. You can see that on both Bethesda and Steam forums. There is a big thread at steam forums about the "dev mode" bug, which has over 600 posts. And there is also a thread in which people are submitting their crash reports, this one has over 200 posts.
Greetings!
Response By (Kathy) (06/05/2016 08:07 PM)
Greetings,
My name is Kathy with the Bethesda Customer Support Team and I'll be assisting you today.
We are very sorry to hear that this issue with the developer mode has occurred on your single play game saves on DOOM.
As it stands, we have no method to resolve the issue and the only option is to wait for a patch in the game to see if that fixes it or start a new game.
I'd love to be able to fix your current game that is flagged in developer mode, but this is something we do not have the technical abilities to do.
Your ticket has been entered into the system as experiencing this bug and these reports are forwarded the developer team of the game for review and so they can fix future issues.
For now, I'm truly sorry, but your best option is to restart your single player game mode again from before when the issue began.
If you have any additional questions or concerns, please let us know and we'll be happy to help. Replying to this email will re-open the ticket, if it closes, and we will be back with you as soon as possible.
Regards,
Kathy
Bethesda Customer Support
PS: Please note that while I'm marking this ticket as solved, I recognize your issue may still persist, so please don't hesitate to reply if you do need further assistance!
Thanks for your response, Kathy.
As you say, my issue will certainly still persist until the developers make a patch to fix this issue.
As i have said plenty of times before (you can read it in all my previous emails) i'm not willing to start a new game until this issue is fixed. The game is broken from day 1, and the only way to fix it is in the developer's hand. Note that people has been reporting this bug from a month ago. Why the developers haven't yet fixed it or haven't even made an official statement about it on the forums (other than blaming the players) is beyond my comprehension.
For my part, i have no other choice than writing a negative review about this game on Steam, and i wont change it until this bug is fixed.
Greetings!
![[sonrisa]](/images/smilies/nuevos/risa_ani1.gif "sonrisa")
![[ayay]](/images/smilies/nuevos/sonrojado_ani1.gif "enrojecido")
![[uzi]](/images/smilies/nuevos2/uzi.gif "uzi")
pero he desactivado el Vertical SYNC o algo así y sin problemas. ![[toctoc]](/images/smilies/nuevos2/rompiendo.gif "machacando")
... Solo falta que digan que eso también es problema de nosotros ![[+risas]](/images/smilies/nuevos/risa_ani3.gif "más risas")
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