Hi all!
We have an important update for customers who recently purchased our Hell Pie release from us. If you're unaware,
please refer to our previous update on March 17th regarding Hell Pie. 🥧
We pride ourselves on being open, honest, and pretty dang cool, so we want to reiterate what the issue was, and how we're solving it. Hell Pie's physical cartridge included an issue we and our publishing partners sincerely believed to have been fixed, which although has now been fixed via a digital patch, is not present on our physical cartridge.
While this has mostly passed on by now, and we're grateful for how those have reacted, it wasn't something we were ever going to sweep under the rug. We know, and have always known, what the right thing to do with this is, and what we'd expect from others as collectors ourselves. Huge apologies again for this mishap!
So, we've heard you! We're offering a reprint on cartridges for Hell Pie. Apologies for the silence over the past two weeks; we'd been exploring this since we were made of aware of the issue, but did not want to hint or over-promise while we had discussions with our Hell Pie partners, to avoid any potential further disappointment.
The Great Cartridge Reprint of 2023 🖨️
Our reprinted cartridges will include the new 1.04 patch on cart, which will not require a digital download. Unfortunately, we are not able to produce new, factory-sealed Switch game cases for the reprinted cartridges, for a multitude of enormously complex (and boring) reasons. We're also conscious of not unintentionally creating a mindset of two variants, or increasing the print run - it is still a 4000 release.
We do have a solution for collectors who like to keep games sealed though! For those whose copies have not shipped yet, we will repackage them with the reprint cartridge and seal them in our usual cello-bags with the trading cards and stickers. For those who already have their game, we can provide a replacement cello-bag and sticker for you to reseal your game with the new cartridge. We hope this solution is a decent answer for sealed and open collectors!
Timing ⏰
Given that we need to reprint the cartridges, we're currently looking at early May for our estimated shipping time, but please expect a little bit of leeway with that timing. We're working hard to get this sorted as quickly as possible. To get to print and to ship as fast as we possibly can, we kindly ask those requesting a reprint to fill out the form below by April 12th, after which we will have to close the window for reprint requests.
I'm happy with the game as-is!
Sweet! We know the reprint isn't required for everyone and am sure you're already enjoying your game. For those who are happy with the download patch, we can assure you this will allow you to finish the game, as our own independent QA team has now verified.
If you have a PB#25, SRG#85 Hell Pie game or SteelBook still awaiting shipment and do not need the reprinted cartridge, please let us know
by clicking here! This will ensure your order will ship without any delays. For those with PB orders, Atomik copies are in hand and ready to go!
Okay... how do I get the reprinted cartridge?
Please click here for more details and complete our short form so that we can gather the details needed to send an updated cartridge your way. Don't forget, due to logistical complexities and needing to hit the button soon,
please fill this form out by April 12th. We will not be able to fulfill any further reprint cart requests after this. If you already returned your game to us as part of our previous return/refund option and would now like the reprinted version, please also use this form.
Again, we're super sorry for how this played out and it's important to us to put it right!
With this reprint cartridge option, our previous return/refund offer, and hopefully being super clear and transparent about this issue as soon as we were made aware of it, hopefully we're putting this problem right! It's been a little embarrassing for us - we of course would prefer to have avoided this to begin with, as the solution is a lot of effort for everyone involved. 😅
As mentioned before, we'll have our own independent QA team check that every future release of ours has no issues of this level on the cartridge before going on sale, regardless of Nintendo submission checks and partner QA checks. This is not an issue we want to ever encounter again and we do not expect to!
We're launching Atomik this week, which we have verified works perfectly fine (in fact, I personally completed that game 100% on my Switch, and woooo boy good luck, that is quite a difficult achievement!)
Thank youuuu as always for standing with us, we have always appreciated it more than you know. ❤️
~ Ryan Brown (@Toadsanime)
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