Aviso a los interesados en la Mini, parece que está teniendo problemas de pantalla que no se puede solucionar por software y van a hacer una nueva pantalla. Y también están aceptando devoluciones de la actual Mini.
@everyone The past few days have been a challenging yet invaluable learning experience for all of us at Retroid. We’ve carefully listened to your feedback and would like to share some updates and thoughts here. Most customers who have contacted us so far have received our response and started the return process. Our customer service team is working diligently to process all return and refund requests as quickly as possible. Please e-mail sales@goretroid.com for any questions or customer service needs on this matter.
1. We wish to share several options for mitigating the Mini's scaling issue which have been found within our community and thank those responsible for finding and sharing them:
Retro Game Corps, a prominent Youtube influencer in the hobby with over 600K followers, created a 30 minute long video demonstrating what the current issue is and how to optimize the screen's appearance using shaders and integer scaling on the Retroid Pocket Mini.
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https://www.youtube.com/watch?v=OWz4sZT8W8kCheese, a valued member of our Discord community, has shared a series of RetroArch shader configurations and effect files that significantly enhance the display quality on the RP Mini.
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https://discord.com/channels/8996055643 ... 94426142722. Future Custom Screen Investment
After our previous announcement Retroid was contacted by one of China’s largest AMOLED panel manufacturers. They’ve offered a collaborative partnership to develop a custom AMOLED panel tailed to our needs.
Under this agreement we will prepay 50% of the NRE (Non-Recurring Engineering) costs, amounting to $1 million, to initiate the development process. The remaining $1 million in NRE costs will be distributed across future products in this class to fully pay our engineering costs. For a small company like Retroid, take such a bold step comes from the incredible support we’ve received from our community and partners. To make this possible our CEO has taken the extraordinary step of mortgaging his personal property to secure a bank loan.
While this investment represents a major step forward, we want to manage expectations carefully. The development of a custom AMOLED panel is a complex process, and timelines may vary. Our goal is to incorporate this new screen into a redesigned version of the Mini, with a potential launch window within the next 12 months. We do not have an exact launch window to share at this moment because we do not want to overpromise to our customers on a complex undertaking.
When the redesigned product becomes available, current Mini owners will be eligible for a discount on their purchase as a token of our appreciation for your tolerance, support and patience.
3. Closing Thoughts
We are deeply grateful for the constructive feedback and encouragement from our community and industry partners. Your support inspires us to learn, grow, and strive for excellence. While challenges remain, we are committed to improving our products and delivering experiences that meet or exceed your expectations.
The above are just some of our plans and future improvements. We are still within the return window, so if you are unable to accept the scaling issue, please contact our customer service during this period for assistance.
Best regards,
The Retroid Team