Otro que ha recibido el mail, y que anoche envio un mail quejandose del servicio, me han contestado diciendome que el motivo del retraso es porque las estan pasando putas para encontrar ediciones limitadas del BT3 aqui os dejo la contestación:
Hello Antonio,
I apologise for the delay in dispatching your order #XXX-XXXXXXX-XXXXXXX.
One of our aims is to provide a convenient and efficient service and I realize that we have not met that standard in this case. Please accept our apologies.
We understand normally customers wish to receive the pre order items sooner than expected and also we will deliver it as per the estimates given at the time the order is placed.
Further in this case, on checking our records and found that the delay was originally happened from the supplier side. We believed we had access to more copies, when we contacted the supplier for an update they informed us that they only received limited copies and having problems in getting from their distributors. Sometimes unexpected fluctuations in supply can add time to our original availability estimate. Although this item is still listed in our catalogue as being available, as we have problems in obtain a copy if an order is placed now and our catalogue will shortly be updated to reflect this item's new status.
Even though our suppliers having problem we managed to get the item get from different supplier mainly for you, since you have preorder this item before and have found that "Battlefield 3 - Limited Edition (PS3)" is now in the dispatch process. This was the exact the reason for the delay, I hope that you would understand that being the retailers we are totally dependent on our suppliers for the supply. We no longer intended for this to happen for you or any other valuable customer.
I have also contacted our fulfillment center to dispatch the item as soon as possible and still hope to deliver it by the dates given the order.
We are processing your order now, and once it has been dispatched, we will send you an e-mail message confirming the date, contents, and method of delivery.