Dear Diego:
My name is Shanna, and I am with the Xbox Customer Care Advocacy Team. I would like to thank you for taking the time to contact us in regards to the payment instrument authorization failure on your Xbox LIVE account. Your account is important to us and I would like to take a moment to share with you the results of our investigation.
After investigation, we were able to determine that purchases have been disabled on this account. Unfortunately at this point in time we will be unable to approve purchasing from this Xbox LIVE account. While I understand this is certainly frustrating, please be advised that account security and personal information protection is of upmost importance to Microsoft.
We kindly request that you reply to this message within 48 hours to inform us as to whether or not the resolution provided was successful.
If you have any concerns regarding this notice, you may either reply to this message or contact Xbox Customer Support directly using the information available at
http://www.xbox.com/support/contact. Please be sure to reference the Service Request number above, and someone would be happy to provide further assistance.
We sincerely apologize for any inconvenience that you have experienced, and appreciate your understanding and patience while this problem was investigated.
Sincerely,
Shanna
Xbox Customer Care Advocacy Team
Contact Support