A las buenas!
Hace unos días os pegué páginas atrás el mail con la gente de soporte de MS en la que me notificaban que me habían limitado las compras desde mi perfil (Parece que solo del de USA para mi "alegría") por diferentes motivos.
No obstante, seguí insistiendo, al menos para recibir un motivo real y al fin han contestado mi mail, al parecer aclarando un poco el entuerto....
Dear Diego,
My name is Aarika, and I am with the Xbox Customer Care Advocacy Team. I would like to thank you for taking the time to contact us in regards to your recent purchase attempts. Rest assured that I am committed to resolving your issue quickly and efficiently.
After reviewing your account, our records indicate that you are not connecting from your account’s registered region. Please note that when your account region and connecting region do not match, the functionality of your account, including purchasing, may be limited. In order for all features of your account to function properly, it will be necessary to ensure that your account’s registered region and the region from which you are connecting are the same....
Básicamente,
si nuestra IP difiere de la region en la que estamos comprando, se nos limita la compra en el bazar de la region destino. Es decir, con IP española y marketplace USA, tarde o temprano nos iran "cazando".
Además en mi última conversacion con soporte de Xbox el tío me sugirió que usase algun soft para obtener IP USA ya que esa era una geobarrera que hacía saltar las alarmas:
Ram: at 13:13:33
Okay, the one you are using is on your Spanish account which has no card. To use the paypal on the
account which is in US.
Ram: at 13:14:34
The ip address is what determines your location.
Ram: at 13:15:29
You need to change this Diego so that It will give you the account that is on US that shows your
paypal account.
diego: at 13:15:51
what should I change?
Ram: at 13:16:24
IP address. However, since you live in Spain. Normally it will give you a spanish IP address.
diego: at 13:16:32
that's it
Ram: at 13:17:33
That's correct. You need to get intouch with your ISP to give you instructions on how to change that.
When you change your region you should be on US that will give you a US ip address.
Ram: at 13:17:59
That's one of the rules. But since you are here in Spain.
Ram: at 13:18:07
So that you can use your account in US.
Ram: at 13:18:15
You need to change the IP address.
diego: at 13:18:20
I don't think I'll be getting an US IP address... you know
Ram: at 13:18:45
You can contact your ISP if they know a trick on how to change that Diego.
Ram: at 13:19:04
You can use a software to change that.
Ram: at 13:19:12
But it will just take effect on your computer.
...
Ram: at 13:21:35
There's a geofence barrier Diego on the network.
Ram: at 13:23:10
This geofence is our issue. It prevents access to contents on a different region as game publishers has
there rights if they will make a game available on one region if it's not yet available on this region you
won't be able to purchase it.
Ram: at 13:23:27
So the trick is changing the IP address to change your physical location
Siento el tocho, pero parece que para evitar cualquier tipo de limitación en el perfil USA comprando desde españa, lo mejor sería usar una VPN usa para comprar alli que nos de una dirección IP regional para no hacer saltar la liebre....
De momento, probé en marketplace españa y no problems, mis siguientes compras.... o con Gift cards que parece que no lo han tocado (aunque no se si la limitación también me afectará a esa forma de pago
) o a través de Xbox.com con VPN USA.
Un saludo y perdón por el tocho!