Chester: at 19:03:16
Thank you for contacting the Xbox Customer Support. This is Chester. How are you today?
Ricardo: at 19:03:14
Hi Chester
Ricardo: at 19:03:34
I bought FIFA15 Ultimate Team Edition preorder
Ricardo: at 19:03:42
on HK Store
Chester: at 19:03:51
Hi Ricardo. I can see here that you have questions about FIFA15.
Ricardo: at 19:04:21
On the description it says that I will can play it on 23/09/2014 at 00:01 HKT
Ricardo: at 19:04:50
well, at the moment is 01:04 and i cant play FIFA15
Chester: at 19:05:12
Okay, do not worry as I can definitely help you with this.
Chester: at 19:05:28
Please provide the email address and gamertag of your account.
Ricardo: at 19:05:54
my gamertag is Mr Rick 10
Chester: at 19:06:20
Thanks for this. Can you please give me a moment to check on that?
Ricardo: at 19:06:22
Sure
Chester: at 19:06:47
Please hold on.
Chester: at 19:11:04
Sorry to keep you waiting.
Chester: at 19:11:29
I have thoroughly checked it here and I found this.
Chester: at 19:11:36
Please go to this page.
Chester: at 19:11:39
http://www.gamespot.com/articles/fifa-1 ... 00-6422406Chester: at 19:11:57
It has everything you need to know about early access on FIFA 15.
Ricardo: at 19:12:13
no no...
Ricardo: at 19:12:27
i am not talking about FIFA 15 early access
Ricardo: at 19:12:36
I am talking about FIFA 15 PREORDER
Chester: at 19:13:16
Where exactly have you preordered by the way?
Chester: at 19:13:25
And do you already have the content?
Ricardo: at 19:13:34
Yes, i bought on Hong Kong store
Ricardo: at 19:13:44
and i have already download it
Ricardo: at 19:14:11
but i cant play....
Chester: at 19:14:28
Okay, what exactly does it say then?
Ricardo: at 19:16:12
available 23/03/2014
Ricardo: at 19:16:21
sorry available 23/09/2014
Chester: at 19:16:54
Okay then. because I have seen it here and the official release would be on the 26th.
Chester: at 19:17:44
I mean, its is playable on the 26th.
Ricardo: at 19:18:28
It may not be possible. It says 23/09/2014 on the description and 23/09/2014 on release date
Chester: at 19:20:12
Okay then, if that's the case then I would suggest you try to play it again at a latter time. Like 30 minutes to an hour. See if anything changes. If not, please do contact us back again. I will provide you with a reference number so you will continue exactly where we left off. How's that sound?
Chester: at 19:21:42
I have not heard from you for a while. Do you still need assistance?
Ricardo: at 19:22:23
I think that's a way around the problem. The description clearly says "09/23/2014" at 00:01 HKT.
Chester: at 19:23:08
Okay then, so please do try it again at a latter time as if it states there that you should be able to play today then you should be able to.
Ricardo: at 19:24:44
I find it regrettable, I'm losing hours of gameplay for something that I paid.
Chester: at 19:25:47
Do not worry as this is just but a minor setback. Once you are able to play then you can get what you have paid for. I am excited myself as well for this game Ricardo. By the way, who is your favorite player?
Ricardo: at 19:27:43
My favorite player is Cristiano Ronaldo, but this does not solve my problem....
Chester: at 19:28:36
I see, mine is El Sharaawy. I know, I am just asking. So please do try to play and launch it again after 30 minutes to an hour then you should be able to play.
Chester: at 19:29:34
Would there be anything else that I can help you with? By the way, its great to meet, assist and talk to a very nice person like you.
Ricardo: at 19:30:29
I hope they can somehow compensate for this headache...
Chester: at 19:30:53
Do not worry, I have already taken note of that here on my end.
Chester: at 19:31:10
I would not let a fellow gamer down Ricardo.
Chester: at 19:33:03
Are you able to see my previous messages?
Ricardo: at 19:34:02
"I would not let a fellow gamer down Ricardo." was your last message
Chester: at 19:35:07
Yes I am just checking on you.
Chester: at 19:35:15
So, is there anything else that I can be of help?
Ricardo: at 19:37:12
I am sorry, but you were not helpful... I still having my problem and I dont see the solution anywhere.....
Chester: at 19:38:59
I have already offered you the solution Ricardo. I cannot provide an outright solution right now as this concern is completely dependent on the game developers end. That's why I told you to try it again at a latter time. Its my pleasure to help you out on this. . If you have any other concerns, Please do not hesitate to contact us again. Thanks for contacting Xbox Customer Support. Have a nice day!