Hilo oficial de Lockerz (sólo dudas, preguntas y respuestas)

Brais escribió:hoygan yo me hice creo que hace 2 semanas zlist y la camiseta no me llego. Me dicen que tienen un problema con el stock. A alguien le ha llegado estos dias?

Brais escribió:hoygan yo me hice creo que hace 2 semanas zlist y la camiseta no me llego. Me dicen que tienen un problema con el stock. A alguien le ha llegado estos dias?

Ruxy escribió:Bueno, voy siguiendo cuando entro este hilo, pero se escribe demasiado como para leer todo y para asegurarme pregunto.

Tengo la confirmación con el #, y he visto lo de reenviar el email de confirmación a teri esa, pero como no veo avanzes ni ninguna confirmación pregunto, es esto seguro? es que no he visto aun ningun comentario de los de lockerz que digan que hay que mandar el mensaje ahí, solo he visto lo de reenviar el mensaje aquí en el foro, y comento por eso.

Por otra parte, el mensaje ese a un rlockerz.tk... esto huele a tongo, no? se confirma que hay que seguir mandandolo a la teri esa, verdad?.

Saludos.

Friday update: 1) we're working on all Z-list prizes this weekend 2) if you redeemed and your receipt had missing info, please email your receipt to teri@lockerz.com. It will take us a bit longer to process these but don't worry. 3) We are working on some new systems to ease general redemption. This will push the general redemption into December. Thanks for your patience as we work to improve the experience.

To ensure that all Lockerz members who redeemed last week get their prizes, we are sending out TWO order receipts: one within a hour after you redeemed, and one a few days after you redeemed.

When you redeemed your PTZ Place prize on November 23, 24, or 25 you received a receipt from Lockerz. This receipt says "Order Receipt" at the top.

Yesterday, on November 27, we sent out second order receipts to most members. This second order receipt started out with this sentence: "We received your order for the following prize or prizes," and then it lists the prize or prizes you redeemed.

If you did not receive this second order receipt on November 27, please forward your first order receipt (the one with the words "Order Receipt" at the top) to teri@lockerz.com by end of day Monday November 30.

A few days after we receive a copy of that first order receipt, we'll send you your second order receipt. If you have already forwarded your first order receipt to teri@lockerz.com, you do not need to forward it again.

We're sorry, but we can't respond to emails sent to teri@lockerz.com.

Thank you.

The Lockerz Crew

blue_dragon escribió:Acabo de recibir este email:

To ensure that all Lockerz members who redeemed last week get their prizes, we are sending out TWO order receipts: one within a hour after you redeemed, and one a few days after you redeemed.

When you redeemed your PTZ Place prize on November 23, 24, or 25 you received a receipt from Lockerz. This receipt says "Order Receipt" at the top.

Yesterday, on November 27, we sent out second order receipts to most members. This second order receipt started out with this sentence: "We received your order for the following prize or prizes," and then it lists the prize or prizes you redeemed.

If you did not receive this second order receipt on November 27, please forward your first order receipt (the one with the words "Order Receipt" at the top) to teri@lockerz.com by end of day Monday November 30.

A few days after we receive a copy of that first order receipt, we'll send you your second order receipt. If you have already forwarded your first order receipt to teri@lockerz.com, you do not need to forward it again.

We're sorry, but we can't respond to emails sent to teri@lockerz.com.

Thank you.

The Lockerz Crew

¿Alguien más lo ha recibido?

blue_dragon escribió:Parece ser que ayer estuvieron enviando los Order Receipt corregidos, y en mi caso no lo he recibido, por lo que deberia enviar un mensaje a teri con el Receipt que me enviaron el dia que cogi el premio.

Traduccion Google:

Para garantizar que todos los miembros Lockerz que redimió a la semana pasada obtener sus premios, estamos enviando dos recibos de: uno dentro de una hora después de haber redimido, y uno pocos días después de redimidos.

Al canjear su premio PTZ lugar el 23 de noviembre, 24, o 25 ha recibido un recibo de Lockerz. Este recibo dice "Recibo de pedido" en la parte superior.

Ayer, el 27 de noviembre, enviamos los recibos de segundo orden para la mayoría de los miembros. Este recibo de segundo orden comenzó con esta frase: "Hemos recibido su solicitud para el siguiente premio o los premios," y luego enumera el premio o los premios que redimido.

Si no has recibido este justificante de segundo orden el 27 de noviembre, por favor envíe su recibo de primer orden (el de las palabras "Recibo de pedido" en la parte superior) para teri@lockerz.com por el final del día Lunes 30 de noviembre.

Días que después de recibir una copia de ese recibo de primer orden, le enviaremos el recibo de segundo orden. Si ya ha enviado su recibo de primer orden para teri@lockerz.com, no es necesario remitirlo de nuevo.

Lo sentimos, pero no podemos responder a los correos electrónicos enviados a teri@lockerz.com.


davidbg22 escribió:pues yo he sido z list esta tarde y no me han enviado ni un email a mi correo ni nada de nada. Una pregunta a la gente que recibio las camisetas ¿os enviaron algun email cuando fuistes z list? o de buenas a primeras un dia llego el cartero con la camiseta de lockerz¿ aver si alguien aclara la duda, un saludo!

Sergio_13 escribió:

blue_dragon escribió:Parece ser que ayer estuvieron enviando los Order Receipt corregidos, y en mi caso no lo he recibido, por lo que deberia enviar un mensaje a teri con el Receipt que me enviaron el dia que cogi el premio.

Traduccion Google:

Para garantizar que todos los miembros Lockerz que redimió a la semana pasada obtener sus premios, estamos enviando dos recibos de: uno dentro de una hora después de haber redimido, y uno pocos días después de redimidos.

Al canjear su premio PTZ lugar el 23 de noviembre, 24, o 25 ha recibido un recibo de Lockerz. Este recibo dice "Recibo de pedido" en la parte superior.

Ayer, el 27 de noviembre, enviamos los recibos de segundo orden para la mayoría de los miembros. Este recibo de segundo orden comenzó con esta frase: "Hemos recibido su solicitud para el siguiente premio o los premios," y luego enumera el premio o los premios que redimido.

Si no has recibido este justificante de segundo orden el 27 de noviembre, por favor envíe su recibo de primer orden (el de las palabras "Recibo de pedido" en la parte superior) para teri@lockerz.com por el final del día Lunes 30 de noviembre.

Días que después de recibir una copia de ese recibo de primer orden, le enviaremos el recibo de segundo orden. Si ya ha enviado su recibo de primer orden para teri@lockerz.com, no es necesario remitirlo de nuevo.

Lo sentimos, pero no podemos responder a los correos electrónicos enviados a teri@lockerz.com.


Si, pero yo ya lo envie y dicen que lo sienten pero que ellos no pueden contestar a los mensajes

Baktor escribió:

davidbg22 escribió:pues yo he sido z list esta tarde y no me han enviado ni un email a mi correo ni nada de nada. Una pregunta a la gente que recibio las camisetas ¿os enviaron algun email cuando fuistes z list? o de buenas a primeras un dia llego el cartero con la camiseta de lockerz¿ aver si alguien aclara la duda, un saludo!

no envian email, ya te llegará la camiseta.

Baktor escribió:Si, a nostros tambien, lee los posts anteriores............................

Thank you for your email! Over the next few weeks, we will be
processing all legitimate orders. We request that you do not send
duplicate or additional emails to this address, as it will only delay
our process of sending your prize to you.

Once we process all of these orders, we will message to you accordingly.

Thank you very much for your patience and understanding!

SnoK escribió:Baktor, para que vas a volver a mandar si pone claramente que si ya lo has hecho no lo vuelvas a hacer. Eso son ganas de tocar las pelotas...

Baktor escribió:

SnoK escribió:Baktor, para que vas a volver a mandar si pone claramente que si ya lo has hecho no lo vuelvas a hacer. Eso son ganas de tocar las pelotas...

como?? Pone que hasta el dia 30 no? Dije que esperaria hasta el dia 30 y si no me ha llegado nada que lo volveria a enviar, namas lo envie una vez y ya me llego el primer email ( el automatico ) .

SnoK escribió:

Baktor escribió:

SnoK escribió:Baktor, para que vas a volver a mandar si pone claramente que si ya lo has hecho no lo vuelvas a hacer. Eso son ganas de tocar las pelotas...

como?? Pone que hasta el dia 30 no? Dije que esperaria hasta el dia 30 y si no me ha llegado nada que lo volveria a enviar, namas lo envie una vez y ya me llego el primer email ( el automatico ) .

Pues eso, que ya lo has mandando, para que mandarlo de nuevo?

Baktor escribió:MMMm dice que Días que después de recibir una copia de ese recibo de primer orden, le enviaremos el recibo de segundo orden. Si ya ha enviado su recibo de primer orden para teri@lockerz.com, no es necesario remitirlo de nuevo. Entonces yo esperare un dia o dos y si no me llega nada lo volvere a enviar..

Baktor escribió:Haver namas dije que si el dia 30 no me ha llegado el segundo email que lo reenviaria por si acaso, digo yo que me llegara el segundo email antes del dia 30...

SnoK escribió:

Baktor escribió:Haver namas dije que si el dia 30 no me ha llegado el segundo email que lo reenviaria por si acaso, digo yo que me llegara el segundo email antes del dia 30...

Pues eso decia, que pone claramente que si ya lo has hecho no lo vuelvas a hacer. Tambien lo dice el automatico de teri...pero nada, alla vosotros.

Espero que se hayan puesto las pilas y tengamos mañana todas las confirmaciones.

Sergio_13 escribió:yo lo envie antes de que pusiesen el automatico, no pasara nada no??

cherooki escribió:Entonces segun entiendo en ese email, si ya me ha llegado este email:

Thank you for your email! Over the next few weeks, we will beprocessing all legitimate orders. We request that you do not sendduplicate or additional emails to this address, as it will only delayour process of sending your prize to you. Once we process all of these orders, we will message to you accordingly. Thank you very much for your patience and understanding!

Supuestamente ya solo tengo que esperar a que me manden el email de 2º orden no?que deberia de ser antes del dia 30, es decir, que me lo tendrian que enviar mañana, no?

SnoK escribió:

cherooki escribió:Entonces segun entiendo en ese email, si ya me ha llegado este email:

Thank you for your email! Over the next few weeks, we will beprocessing all legitimate orders. We request that you do not sendduplicate or additional emails to this address, as it will only delayour process of sending your prize to you. Once we process all of these orders, we will message to you accordingly. Thank you very much for your patience and understanding!

Supuestamente ya solo tengo que esperar a que me manden el email de 2º orden no?que deberia de ser antes del dia 30, es decir, que me lo tendrian que enviar mañana, no?

No, ese es el automatico de teri.
El primero es el "order receipt", el segundo es el que tiene de titulo "We received your order..".

La que estais liando...

Hey everyone. Things have been a bit crazy this week with the Z-List Only Prize
Redemption. The Lockerz crew has been working non stop - even during what is
traditionally a holiday break here in the U.S. Some emails in our queue have
yet to be answered and I'm putting together this bulk response addressing some
of the PTZ related issues that we're getting the most emails about. Now, if
this response doesn't answer your specific question or address your specific
problem, don't feel like I'm blowing you off with an auto response. Simply
reply back to this email and I'll give you the individual attention you crave.

I'm Not Getting PTZ For Logging In / My Daily PTZ and Answer Disappear

We're sorry to hear that you're not seeing the PTZ you deserve. This happens
from time to time but we're currently investigating this issue as we've been
hearing from some members this week that their Login PTZ aren't credited, their
Daily PTZ disappear upon refreshing the page, and their answer isn't saved.

If you ever notice your PTZ not going up after logging in or answering the
current day's Dailies question, in most cases, this is a temporary display
problem. Everything is typically documented in the database and your PTZ should
display very soon. But, in this case, we're looking into the possibility of
some accounts being affected by a bug that is resulting in these PTZ being
lost.

We generally add any missed daily, login, or referral PTZ that are documented
in our database as earned but not counted whenever we do our periodic PTZ
cleanup. That's when we remove any fraud PTZ from member accounts and add any
missed Login, Daily, or Referral PTZ. But its easier to do this when your Daily
answers have saved on the site with an accurate time stamp. Then we know for
sure that you logged in that day and answered the Daily and its easy to credit
you those PTZ. Judging from the emails we've received this may not be happening
right now. We hope to have this straightened out soon so you can begin
accumulating PTZ again.

In the meantime, if you're not getting Login PTZ, make sure that you are typing
your password/combo when logging into Lockerz everyday. We believe there is an
issue at the moment with the "Remember Me" box - so make sure that particular
box isn't checked.

I'm A New Member and My PTZ are Stuck at 0

We're very happy to have you here at Lockerz and we're sorry to hear about the
problems you're having with your account. We know it's frustrating and it's not
necessarily the first impression we want to make on you. But Lockerz is still
very much a work in progress!

Some new accounts are having display and PTZ issues. Most notably their
myLockerz page doesn't display properly, the information they enter into their
Settings doesn't save, and their PTZ never accumulate and stay at zero. We're
happy to report that most of these accounts will be fixed in the coming days.

Once your account is fixed, when you log in, you will see that you're starting
with 2 PTZ. Don't freak out. The rest of your PTZ will show up in your balance
very soon!

The PTZ you earned from the game you played when you first joined did not get
counted, and we have no way of determining how many PTZ you actually got for
playing the game. So we will put 25 PTZ into your account sometime in the next
few weeks for playing the game. This is considerably more than the average
score for the game. We realize that some of you may have scored better than
most people and we're sorry that we can't give you the PTZ you originally
earned from the game.

The Dailies PTZ that you earned while your account was not working have also
not registered. But we can determine how many PTZ you earned by answering the
Dailies question. We will put those PTZ into you account in the next few weeks
as well. We will also put in login PTZ for each day that you answered Dailies.
And any referral PTZ from friends that have signed up to Lockerz through your
invitations will also show up.

I Just Started Accumulating PTZ - But Where Are My Game PTZ and Previous Login
and Daily PTZ

Please see above. We haven't forgot about you. You will soon see your Login,
Daily, and Referral PTZ along with the credit of 25 PTZ for the glitch with the
PTZ Catch game.

The PTZ For My Redeemed Prizes Haven't Been Taken From My Balance

We realize that member accounts were not debited properly after redemption. The
good news is that if you redeemed a prize legitimately and have a confirmation,
you'll get your prize! Unfortunately, if you did not receive an order receipt,
then your redemption was unsuccessful.

We'll be adjusting your PTZ once we process your order. This system issue may
have allowed members to redeem multiple prizes that you truly did not have the
points for. With that said, we will allow your first item to go through and
cancel the remaining prizes (over 50 points in one day) without any penalty to
you.

If you have received a receipt with an order #0 or # on it, or a receipt with
the wrong product on it, your order went through, but please email the Lockerz
receipt that your received to teri@lockerz.com. We can then process these
orders over the next week and ensure that your prize is processed correctly.
Make sure you email the receipt, otherwise we won't be able to process your
order.

My Friends Signed Up - Where Are My PTZ?

There can be a delay sometimes getting your invited sign ups to show as
"Accepted." It might also show as "Not Opened" when you know they opened their
invite. Their status eventually updates and the referral PTZ will display in
your account.

Where Did My PTZ Go?

Some members right now have a display bug where they may not be seeing all of
their PTZ. We have your PTZ in the database so we know what your PTZ balance
actually is. If you lost a lot of PTZ out of nowhere, and you feel like you're
experiencing this problem, message me back and I should be able to tell you the
PTZ we have for you in the database. Note to some members that recently emailed
Amnesty confessions of cheating - your reduced PTZ may be the result of your
cheating - but I should still be able to confirm that for you.

Hopefully this email has addressed your question or problem. If it hasn't,
please reply back and I'll take a look into your specific issue. We are doing
our very best to get these bugs and glitches cleared up so your Lockerz
experience isn't so complicated and confusing. Thanks in advance for your
patience and membership at our beta site!


Lockerz Support
Pittsburgh, PA
support@lockerz.com

SnoK escribió:No tiene porque llegar antes del 30...ahi dice que se manden los mails a teri a final del dia 30. Pero que si ya lo has hecho antes, que NO necesitas volverlo a hacer.
Y dias despues de mandar el mail a teri se supone que deberia llegar el segundo mail de confirmacion, cosa que estamos esperando todos...

cherooki escribió:

SnoK escribió:No tiene porque llegar antes del 30...ahi dice que se manden los mails a teri a final del dia 30. Pero que si ya lo has hecho antes, que NO necesitas volverlo a hacer.
Y dias despues de mandar el mail a teri se supone que deberia llegar el segundo mail de confirmacion, cosa que estamos esperando todos...

Entonces si me ha llegado esto:
Thank you for your email! Over the next few weeks, we will beprocessing all legitimate orders. We request that you do not sendduplicate or additional emails to this address, as it will only delayour process of sending your prize to you. Once we process all of these orders, we will message to you accordingly. Thank you very much for your patience and understanding!

Ya no tengo que mandar nada mas y toca esperar el email de 2º orden no?

Pd: a ti ya te ha llegado ese email para algo que has pedido no? jejej

SnoK escribió:

cherooki escribió:

SnoK escribió:No tiene porque llegar antes del 30...ahi dice que se manden los mails a teri a final del dia 30. Pero que si ya lo has hecho antes, que NO necesitas volverlo a hacer.
Y dias despues de mandar el mail a teri se supone que deberia llegar el segundo mail de confirmacion, cosa que estamos esperando todos...

Entonces si me ha llegado esto:
Thank you for your email! Over the next few weeks, we will beprocessing all legitimate orders. We request that you do not sendduplicate or additional emails to this address, as it will only delayour process of sending your prize to you. Once we process all of these orders, we will message to you accordingly. Thank you very much for your patience and understanding!

Ya no tengo que mandar nada mas y toca esperar el email de 2º orden no?

Pd: a ti ya te ha llegado ese email para algo que has pedido no? jejej

Lo raro de tu caso es que es del restock del primer dia y ya deberias tener el segundo mail, pero lo unico que puedes hacer es esperar a que lean tu mail mandado a teri y lo procesen.
Y si, a mi me mandaron el segundo mail del pedido del primer restock.

cherooki escribió:No me preocupes...

To ensure that all Lockerz members who redeemed last week get their prizes, we are sending out TWO order receipts: one within a hour after you redeemed, and one a few days after you redeemed.

When you redeemed your PTZ Place prize on November 23, 24, or 25 you received a receipt from Lockerz. This receipt says "Order Receipt" at the top.

Yesterday, on November 27, we sent out second order receipts to most members. This second order receipt started out with this sentence: "We received your order for the following prize or prizes," and then it lists the prize or prizes you redeemed.

If you did not receive this second order receipt on November 27, please forward your first order receipt (the one with the words "Order Receipt" at the top) to teri@lockerz.com by end of day Monday November 30.

A few days after we receive a copy of that first order receipt, we'll send you your second order receipt. If you have already forwarded your first order receipt to teri@lockerz.com, you do not need to forward it again.

We're sorry, but we can't respond to emails sent to teri@lockerz.com.

Thank you.

The Lockerz Crew

SnoK escribió:

cherooki escribió:No me preocupes...

xDDD
Si no te llega el lunes, por la noche vuelves a enviar el mail a teri y ya esta

cherooki escribió:

SnoK escribió:

cherooki escribió:No me preocupes...

xDDD
Si no te llega el lunes, por la noche vuelves a enviar el mail a teri y ya esta

Y si en el email de order receipt me venia mi nombre y mi direccion con caracteres raros que casi no se entendian pasa algo?

Pd: en settings le he kitado las tildes y los º a los datos

cherooki escribió:Pero que se fiaran de settings para enviar los regalos no? pq sino no van a entender na de los caracteres como se fien del email de order receipt...

cherooki escribió:Pero que se fiaran de settings para enviar los regalos no? pq sino no van a entender na de los caracteres como se fien del email de order receipt...

Baktor escribió:

cherooki escribió:Pero que se fiaran de settings para enviar los regalos no? pq sino no van a entender na de los caracteres como se fien del email de order receipt...

Si, primero miraran la calle del order, si esta mal, miraran la que esta en Settings y si tambien esta mal contactarian contigo.