Despues de el mail que han enviado esta mañana, sin que yo haya enviado nada, mas tarde me han llegado dos mails identicos, que dicen lo siguiente:
Since we've had an overwhelming response to this last redemption - I'd like to
try to immediately answer your questions with this auto response that I've set
up based on the inquiries in our queue. If your specific question isn't
answered, please reply back to this email and we'll get you the individual
attention you deserve:
First, the good news is that if you redeemed a prize legitimately and have a
confirmation, you'll get your prize. At this time, I can not look into specific
order accounts until we process all of the information.
Unfortunately, if you did not receive an order receipt, then your redemption
was unsuccessful.
If you have an Order Confirmations with order #0:
If you have received a receipt with an order #0 or # on it, your order went
through, but please email the Lockerz receipt that your received to
teri@lockerz.com. We can then process these orders over the next week and
ensure that your prize is processed correctly. Make sure you email the receipt,
otherwise we won't be able to process your order.
Order Confirmations with wrong product:
If you have received a receipt with the wrong product number on it, please
email the receipt that you received to teri@lockerz.com.
If PTZ are not debited from your account:
We realize that member accounts were not debited properly after redemption.
We'll be adjusting your PTZ once we process your order. This system issue may
have allowed members to redeem multiple prizes that you truly did not have the
points for. With that said, we will allow your first item to go through and
cancel the remaining prizes (over 50 points in one day) without any penalty to
you.
If you received duplicate confirmations:
If you received duplicate confirmations or ordered something else because you
thought you didn't get your first prize, then we will process your first order
and cancel your second.
If you inserted incomplete address information in your order:
Please ensure that your address is correct in your Lockerz settings. That way,
if you have an issue with your order address, we can reference your Lockerz
settings to send your prize. Worst case scenario, we'll need to reach out to
you if we feel the mistake will affect the prize getting to you.
If you are interested in timing of the prize shipping:
We will still try to get all of these orders out the door in the next 2-3
weeks. It may take us some extra time to process orders that are missing
information - we thank you for your patience and membership in our beta site.
If you couldn't redeem:
If you were unable to redeem, we're sorry about this and we're working very
hard to improve the site and give our members a more satisfying experience.
Despite the problems this month, this was our most successful redemption ever.
Eventually there won't be any restocks. We'll have a constant inventory. Not to
mention an online store, where you can put your PTZ towards discounts on
purchases, in addition to using your PTZ to redeem prizes at PTZ Place.
Until then we will continue to change and improve the prize redemption process.
You probably get tired of hearing it but we're still in beta and you and other
members are actually helping us improve the site right now before our official
launch. So every problem that you encounter is actually a learning experience
for us as we work to make Lockerz everything that we ALL want it to be. You
will have plenty of chances to redeem if this month didn't work out for you.
The General Redemption has been delayed for a bit until we address some site
performance and account issues.
I hope I've answered all of your questions! And, if your specific question,
suggestion, or complaint wasn't addressed, just hit me back and I'll respond as
soon as I possibly can. Thanks in advance for your patience and membership at
our beta site!
Lockerz Support
Pittsburgh, PA
support@lockerz.com
¿Alguien sabe que significa?
![[qmparto]](/images/smilies/net_quemeparto.gif "Que me parto!")
![[360º]](/images/smilies/nuevos/vueltas.gif "como la niña del exorcista")
![[+risas]](/images/smilies/nuevos/risa_ani3.gif "más risas")
.....
