Note: Most updates will come after 5pm GMT daily as the majority of the team are based in Vancouver.
A server-side patch was deployed overnight last night, beginning at 10pm PST (6am BST, 7am CET), for which we needed to take the FIFA 12 servers offline for an hour. If anyone was playing the game at that time, sorry for the inconvenience, and thank you for your patience as we carried out this important maintenance. The patch addressed some of the issues we have been tracking, including:
Users getting locked out of FUT after saving with incomplete squads (Xbox 360)
Users suffering stalled transactions, where they become locked out of FUT (PS3)
Users losing connection during offline tournaments receiving a loss and a DNF (Xbox 360 & PS3)
We are continuing to investigate the following issues as a priority:
FUT disconnection issues – we have addressed some, as above, and continue to work on others.
Inability to connect to FUT on console/web (other than the current capped access).
Custom Tactics instability in FUT (to avoid issues with this do NOT use Custom Tactics for the time being).
A possible issue when deleting squads (do NOT delete squads for the time being).
Users locked out of their account and unable to regain access through Customer Support.
Other tracked stability issues.
Also please note:
Pack purchases will be limited to 25 per day per user on X360 until further notice.
FIXED
If you continue to experience any of the bugs listed bellow, please PM me with as much detail as possible.
Instances of Debug Text (may require locale change to take effect).
Team of the Week players appearing with “0” stats in show-off links.
Empty watch list.
Inability to load Web App (a.k.a. Stadium Bug).
Inability to load Web App - "Ooops, sorry" error upon logging in.
"Oops sorry..." error upon saving squad - Workaround
Do the following:
- Navigate to the squad selector.
- Create a new squad.
- Select the new squad as your active one.
- Restart the web app.
My pre-order code didn’t work!
All instances of this issue (so far) have been due to the key being entered in the incorrect area, ensure you are doing the following before reporting this:
- PS3 - Entering the key within the PSN store.
- Xbox 360 - Entering the key within the FIFA Store (press Y to redeem).