Update:
The problem we ran into was due to adding more database shards in the last minute to try to support the massive player numbers. Unfortunately there was an issue which caused multiple characters to have the same character id. Thankfully the problem has now been found and is being fixed at this very moment. Your ongoing patience and support is hugely appreciated and we will continue to provide updates as we learn more.
Yeah, esto huele mal si es cierto. Espero, realmente, equivocarme... pero esto si puede hacer que vaya para largo.